Djuna Black
Charlotte,NC
Summary
Dedicated Cleaner with extensive experience in cleaning and customer service within Charlotte Mecklenburg School System. Expertise in floor cleaning and buffing, ensuring high standards of cleanliness. Proven ability to enhance operational efficiency through meticulous attention to detail and effective problem-solving.
Overview
19
19
years of professional experience
Work History
Custodian
Charlotte Mecklenburg School System
03.2023 - Current
- Maintained cleanliness and sanitation standards in classrooms, restrooms, and common areas.
- Performed routine cleaning tasks using floor buffers, vacuums, and pressure washers.
- Monitored inventory levels of cleaning supplies and communicated needs to supervisors.
- Assisted in setup and breakdown of school events, ensuring spaces were ready for use.
Site Supervisor
Allied Universal Security
03.2020 - 10.2024
- Supervised daily security operations, ensuring adherence to protocols and safety regulations.
- Coordinated training programs for new security personnel, enhancing team efficiency and compliance.
- Conducted regular site inspections, identifying potential vulnerabilities and implementing corrective measures.
- Developed and maintained relationships with local law enforcement agencies to enhance emergency response strategies.
- Supervised security operations, ensuring compliance with safety protocols and procedures.
- Conducted regular site inspections to identify vulnerabilities and mitigate risks.
Sales Associate
TJX Companies
10.2021 - 04.2022
- Enhanced customer satisfaction through personalized service and product recommendations.
- Executed inventory management processes to ensure stock availability and accuracy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Customer Service Representative
Continuum
12.2019 - 03.2020
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Maintained comprehensive knowledge of products to provide accurate information and support.
- Implemented process improvements to enhance customer experience and streamline operations.
- Trained new team members on best practices for customer service excellence and system usage.
Linen Technician
Atrium Healthcare
12.2017 - 12.2019
- Operated and maintained laundry equipment to ensure optimal performance and cleanliness standards.
- Sorted, washed, dried, and folded linens according to established protocols.
- Inspected linen quality to identify damages or stains, ensuring high standards of service delivery.
- Coordinated inventory management for linens, contributing to efficient supply usage and replenishment.
Housekeeper
Wingate Hotel
04.2015 - 05.2015
- Maintained cleanliness and sanitation standards in guest rooms and common areas.
- Implemented efficient cleaning procedures to enhance operational workflows.
- Trained new staff on proper cleaning techniques and safety protocols.
- Utilized inventory management systems to track cleaning supplies and equipment.
Cashier/Transportation Dispatcher
Standard Parking
04.2014 - 05.2015
- Processed transactions accurately using point-of-sale systems.
- Assisted customers with product inquiries and returns efficiently.
- Maintained clean and organized checkout area to enhance customer experience.
- Trained new cashiers on register operations and customer service best practices.
Spotter
Customer Driven Staffing
11.2013 - 04.2014
- Monitored operations to ensure compliance with safety and quality standards.
- Coordinated logistics for efficient material handling and inventory management.
- Trained new team members on operational procedures and safety protocols.
- Implemented process improvements to enhance productivity and workflow efficiency.
Homemaker
Homemaker
12.2010 - 11.2013
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Cashier
Roses
04.2010 - 12.2010
- Ensured accurate customer transactions by expertly utilizing point-of-sale systems.
- Balanced cash register drawers at shift end, maintaining financial accuracy.
- Resolved customer inquiries promptly, delivering exceptional service and satisfaction.
- Organized and cleaned checkout area, enhancing operational efficiency and customer experience.
Custodian
Interstate Contract Cleaning Services
03.2008 - 09.2009
- Enhanced workflow efficiency through effective cleaning schedule implementation.
- Trained custodial staff on safety protocols and proper equipment usage.
- Resolved facility issues quickly through maintenance team collaboration.
- Ensured health regulation compliance via regular property inspections.
Housekeeping Supervisor
Red Roof Inn Hotel
07.2006 - 01.2008
- Ensured cleanliness standards by overseeing daily housekeeping operations and protocol adherence.
- Enhanced team efficiency through staff training in cleaning techniques and safety procedures.
- Boosted service quality by developing and implementing improved team productivity workflows.
- Maintained quality assurance with regular inspections of guest rooms and public areas.
Education
High School Diploma -
Zebulon B. Vance High School
Charlotte, NC06-2004
Skills
- Cleaning and sanitizing
- Work independently
- Responsible and dependable
- Customer service
- Attention to detail
- Problem-solving
- Time management
- Floor cleaning and buffing
Timeline
Custodian
Charlotte Mecklenburg School System
03.2023 - Current
Sales Associate
TJX Companies
10.2021 - 04.2022
Site Supervisor
Allied Universal Security
03.2020 - 10.2024
Customer Service Representative
Continuum
12.2019 - 03.2020
Linen Technician
Atrium Healthcare
12.2017 - 12.2019
Housekeeper
Wingate Hotel
04.2015 - 05.2015
Cashier/Transportation Dispatcher
Standard Parking
04.2014 - 05.2015
Spotter
Customer Driven Staffing
11.2013 - 04.2014
Homemaker
Homemaker
12.2010 - 11.2013
Cashier
Roses
04.2010 - 12.2010
Custodian
Interstate Contract Cleaning Services
03.2008 - 09.2009
Housekeeping Supervisor
Red Roof Inn Hotel
07.2006 - 01.2008
High School Diploma -
Zebulon B. Vance High School