Djuna Bremmer
Yuba City,CA
Summary
Experienced in customer service, able to work and accomplish goals without supervision, professional work ethic, collaborate in team environment, insure customer satisfaction.
Overview
21
21
years of professional experience
Work History
Classroom / Afterschool Program Paraeducator
Elevo
11.2023 - Current
- Assisted teachers in managing classrooms effectively by maintaining clear expectations, enforcing rules consistently, and reinforcing positive behavior choices.
- Monitored student classroom and outdoors activities to promote student safety.
- Created fun, age-appropriate activities for school-age children.
- Monitored student safety while conducting indoor or outdoor activities.
- Assisted students with homework completion, providing individualized support and guidance as needed.
- Managed behavioral issues and used positive behavior strategies for groups of up to Number students.
- Developed strong relationships with parents, keeping them informed of their child''s progress and involvement in the program.
- Enhanced student engagement by incorporating interactive activities and group projects in after-school programs.
Cashier
Food Max
01.2004 - 07.2024
- Assisted customers with locating items
- Stocked shelves as needed
- Assisted in the bakery
- Accurately processed customers credit, cash, or debt cards
- Helped resolve customers issues
- Answered phones and in-person customers inquires
Front End Lead Supervisor
Alaska Airlines
09.2020 - 08.2021
- Enhanced user experience by implementing responsive web design and optimizing website performance.
- Participated in ongoing professional development opportunities to stay current with industry trends and emerging technologies.
- Conducted regular code reviews to maintain high-quality codebase, reducing technical debt and ensuring a consistent development approach across the team.
- Maintained detailed documentation of code structures, facilitating ease of collaboration among team members during project handovers or updates.
Customer Service Representative
Gap Inc
10.2019 - 10.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Manager of Deli
Sunflower Natural Foods
01.2018 - 10.2019
- Ordering supplies
- Customer service
- Conduct interviews for hiring
- Cashier
- Correctly process orders
Childcare
01.2015 - 01.2017
Skills
- Quick Learner
- Customer focused
- Multitasking
- Adaptable
- Product Knowledge
References
Connie tilton 530-923-1315
Shannon elliot 530-789-1508
Timeline
Classroom / Afterschool Program Paraeducator
Elevo
11.2023 - Current
Front End Lead Supervisor
Alaska Airlines
09.2020 - 08.2021
Customer Service Representative
Gap Inc
10.2019 - 10.2020
Manager of Deli
Sunflower Natural Foods
01.2018 - 10.2019
Childcare
01.2015 - 01.2017
Cashier
Food Max
01.2004 - 07.2024
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