Djura Novakov

• Coordinated with other departments to ensure seamless communication and efficient guest experience across all hotel services.
• Developed a comprehensive employee training program to enhance the skills of front office staff and improve overall service quality.
• Implemented a proactive approach to addressing guest complaints, leading to faster resolution times and improved customer satisfaction ratings.
• Oversaw budget management within the department, tracking expenses closely to ensure financial accountability while maintaining high-quality service standards.
• Increased room revenue through strategic management of room inventory and rate optimization techniques.
• Scheduled employees according to business forecast, payroll budget guidelines and productivity requirements.
• Leveled up upselling efforts which contributed in generating additional revenue from room upgrades and add-on services offered by the hotel.
• Assisted in recruiting and hiring new front office staff, ensuring a diverse and skilled team to deliver exceptional guest experiences.
• Managed scheduling for front office staff to ensure optimal coverage during peak times, reducing wait times for guests.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Responded to email inquiries, guest requests and social station communications.

- Coordinated front office activities, focusing on guest experience and staff management.

- Led project initiatives, including Wi-Fi testing for panic buttons and installing safety measures for staff.

- Supervised housekeeping team, ensuring rooms met the highest standards of cleanliness.

- Managed room maintenance and damage control, coordinating repairs as needed.