Djuvens Bien Aime
Ft. Pierce
Summary
Dynamic Front Desk Receptionist with proven expertise at Xxviii Financial Services LLC, excelling in customer service and office organization. Enhanced guest experiences through efficient appointment scheduling and effective communication. Recognized for maintaining confidentiality and managing high-volume calls, contributing to a welcoming environment and seamless operations.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Xxviii Financial Services Llc
04.2022 - 03.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
Education
Associate Degree In Nursing - Nursing
Indian River State College
Ft. Pierce, FLHigh School Diploma -
Miami Dade College
Miami, FL06.2022
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Administrative skills
- Office organization
Languages
Creol
Limited Working
English
Native or Bilingual
Timeline
Front Desk Receptionist
Xxviii Financial Services Llc
04.2022 - 03.2025
Associate Degree In Nursing - Nursing
Indian River State College
High School Diploma -
Miami Dade College
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