DKai Rios

• Monitored call queues in order to prioritize incoming calls by urgency or importance level.
• Resolved customer complaints in a timely manner to ensure customer satisfaction.
• Maintained detailed records of customer interactions and transactions for future reference.
• Maintained records of customer interactions, transactions, comments and complaints.
• Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
• Provided accurate information regarding products and services while upselling additional products when appropriate.

• Created detailed documentation of installation instructions for future reference purposes.
• Performed troubleshooting to diagnose and resolve system issues.
• Tested installed hardware and software to ensure proper functioning.
• Demonstrated proper use of equipment to reduce accidents and meet health and safety requirements.
• Maintained inventory of supplies, materials and tools to complete work on job sites.
• Adhered to local building codes and safety regulations in all installation activities.
• Ensured compliance with all relevant security protocols during installation process.
• Maintained records of installations, repairs, maintenance and tests performed on computer systems.
• Replaced defective hardware components when needed.

• Maintenance & Repair

• Contacted vendors to procure equipment and tools to meet organizational demands.

• Worked with other engineers to meet public release deadlines.

• Initiated updated drawing package to increase manufacturing productivity.

• Prepared daily project status updates to inform staff and document project changes.

• Calculated costs of equipment purchases and operations and assisted with department budget planning.

• Created manuals and instructions regarding operation of electrical equipment and systems.

• Conducted tests on electrical systems and equipment and reported results.

• Collaborated with mechanical engineers to resolve product development and maintenance issues.

• Supervision & Leadership

• Good Work Ethic

• Training & Development

• Active Listening

• Microsoft Office

• PPE Use

• Reliable & Trustworthy

• People Skills

• Provided troubleshooting and analysis for discovered electrical faults ,offering potential solutions.

• Performed electrical design analyses and tests for proposed systems and devices.

• Determined appropriate cables, fuses and electrical elements to use during installation phase of weapons detection systems.

• Utilized CAD drawings, Technical Manuals, and Sequencing Systems to Troubleshoot proper systems IAW documentation.

• Deconstructed, controlled, and installed electrical systems and components.

• Performed equipment and product maintenance and inspected systems to locate potential malfunctions.

• Calibrated and updated electrical systems to improve performance.

• Planned and conducted maintenance on electrical systems.

• Maintained all electrical equipment to 96% operational commitment