Hi, I’m
DeWayne Kates
Atlanta,United States
Summary
As a Canvassing Manager, Office Director, and Team Leader, I have gained a wealth of experience in managing all aspects of a business. My expertise covers the recruitment and training of canvassers, the efficient management of operations, and the effective leadership of a team.
I am comfortable with both providing direction and working alongside the team to ensure that all duties are met in a timely fashion. I have a proven track record of successful projects, managing budgets and meeting deadlines, and have earned the respect of my colleagues through my work.
Furthermore, I have strong organizational skills and can manage multiple tasks with ease. I am also a highly motivated leader and have the ability to inspire my team to reach their goals. Finally, I am an excellent communicator and understand the importance of clear and concise dialogue.
Overview
13
years of professional experience
Work History
DVCanvassAtlanta, GA
Office Manager
08.2021 - 01.2023
Job overview
- Oversaw office inventory activities by ordering, requisitions, stocking, and shipment receiving
- Provided primary customer support to internal and external customers
- Clarified customer issues by determining root cause of problems
- This required multi-tasking via calls and typing
- Executed company troubleshooting and provided resolutions by following DVC's structure to evaluate technical problems and find appropriate solutions
- Lead fundraising efforts for 2 years, securing goals in donations to fund future programming for non- profit clients.
The New GeorgiaAtlanta, GA
Lead Organizer
01.2017 - 08.2021
Job overview
- Created office structure, culture, and values while maintaining policies of organization for team of 24 plus
- Defined and integrated roles, responsibilities and processes for business team and data management organization
- Building strong office culture of feedback, fostering growth mindset while celebrating diversity and nurturing differences
- Managed campaign and campaign updates in accordance with shifting client/company requirements
- Scouted daily canvassing turf locations and inputted into system software
- All turfs were delegated using strategic scheduling to maximize time spent fundraising, and to minimize other compensable time (or similar)
- Payroll Processing: Managed timesheets and PTO for team
- Office budgeting, tracking, and distribution
- Office development, roll out and launch of new national programmatic initiatives
- Offered specified options and assistance to clients that evolved around customers concern and needs maintaining customer satisfaction
- Answered high value of customer telephone calls promptly providing urgent assistance
- Identified local resources and opportunities to implement voter engagement and education
- Collected data via survey and analyzed data to identify community needs for advocacy
- Collaborated with different organizations and local businesses to increase participation in communities throughout Georgia
- Assisted with strategies, marketing, and created tools to support organizational efforts
- Implemented new ways to reach targeted demographic
- Developed and maintained mutually beneficial relationships with agencies and organizations across Georgia.
DeWayne Kates - page, Wheaton Franciscan HealthcareMilwaukee, WI
Benefits Coordinator
08.2014 - 07.2017
Job overview
- Directed and controlled 401K, medical, dental and vision benefit packages
- Knowledgeably provided benefits information on plan policies, deductions, and coverage via Easy to understand terms to be more effective, and to educate on available options
- Resolved issues and inquiries from plan holders through telephone, email, and in-person interactions
- Checked employees' benefits enrollment for accuracy and inputted all data into "EPIC" software.
Hewlett Packard EnterpriseMilwaukee, WI
Claims Representative
09.2010 - 04.2014
Job overview
- Scanned over 60 pages/ per hour, Examined claims forms, and other records to determine insurance coverage
- Trained other Claims staff members on proper handling and evaluation of benefits claims
- Verified accuracy of submitted claims and records to maintain accuracy of records database
- Organized, planned and documented materials for claim submissions
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
Education
The Art InstitutesAtlanta
High School Diploma
09.2011
Skills
- Benefits administration
- Budgeting
- Customer relations
- Customer satisfaction
- Customer support
- Data management
- Database administration
- Forecasting
- Forms
Timeline
Office Manager
DVCanvass
08.2021 - 01.2023
Lead Organizer
The New Georgia
01.2017 - 08.2021
Benefits Coordinator
DeWayne Kates - page, Wheaton Franciscan Healthcare
08.2014 - 07.2017
Claims Representative
Hewlett Packard Enterprise
09.2010 - 04.2014
The Art Institutes
High School Diploma
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