Katie Cervenak
Ruskin,Florida
Summary
Seasoned General Manager with proven leadership skills. Background includes managing diverse teams, strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. Committed to building strong team cultures that encourage innovation and openness.
Overview
16
16
years of professional experience
Work History
General Manager
Mr. AC Cooling and Heating
Sarasota, Florida
01.2016 - 01.2023
- Organized, directed, coordinated and controlled department functions to achieve revenue goals and objectives while maintaining a strong customer focus and driving employee engagement
- Hired, developed, and trained employees (Developed New Hire Process)
- Monitored and mentored team's performance
- (Including performance reviews)
- Completed Terminations and exit interviews
- Created and loaded payroll data batches using ADP for one-time payments, hours worked, overtime and deduction adjustments
- Reviewed, analyzed and verified payroll reports for accuracy and made necessary adjustments through established audit procedures
- Created and defined each job position and pay structure
- Developed Company Handbook (Created all Standard Operating Procedures for Mr
- AC)
- Conducted monthly inventory counts
- Vendor and bank statement reconciliations
- Coordinated and managed all Employee Benefits such as Healthcare, Retirement, PTO, Sick Leave
Accounting Director
Star2Star Communications, LLC
Sarasota, Florida
01.2013 - 01.2016
- Oversaw Recurring/ Non-Recurring billing, Cash Application and Collections
- Supervised the production of monthly billings for equipment and subscription invoicing
- Administered and monitored work standards, work flows and operating procedures
- Ensured that the quality of work performed by the staff followed protocol
- Performed daily Journal entries
- Approved and processed write-offs
- Audited and approved all credit and correction requests
- Oversaw all refunds
- Analyzed and developed new processes, procedures and documentation to gain greater accuracy, efficiency and audibility in billing
- Performed month – end close procedures and had yet to miss an month end goal!
- Accountable for reducing the delinquency for special customers
- Resolved escalated issues and customer discrepancies
- Coordinated team-building workshops and training to effectively communicate between departments
Campaign Manager
State Delegate Campaigns
Frederick, Maryland
01.2007 - 01.2013
- Managed general campaign duties
- Informed the public of the Candidate's stand on pressing issues
- Hired and Scheduled volunteer's itineraries
- Fabrication of campaign materials including: Buttons, Signs, Post Cards, Bumper Stickers, Magnets etc
- Supported Candidate through personal document management, calendar organization and prepared meetings
- Worked polls during primary and general elections
Education
Leadership - Leadership And Management
EDX
Remote08-2019
Some College - Accounting And Finance
Penn Foster Career School
Remote12-2007
Some College - Business and Accounting
University of Maryland
College Park, MD09-2003
Some College - Journalism
Gettysburg College
Gettysburg09-2002
Skills
- Administrative skills
- Employee management and development
- Organizational development
- Human resources leadership
- Supply chain management
- Complex Problem Solving
- Account reconciliations
- Process Improvement
- Project Managements
- Customer Relations
- Operations oversight
- Organizational restructure and change
- Goal setting
Hobbies and Interests
- Animals (My two German shepherds)
- Writing
- Mountain biking
- Gaming
- Traveling
- Puzzles
- Learning new things
Affiliations
- Mountain Biking
- Traveling,
- Animals
- Reading
Languages
Czech
Limited
German
Limited
References
References available upon request.
Timeline
General Manager
Mr. AC Cooling and Heating
01.2016 - 01.2023
Accounting Director
Star2Star Communications, LLC
01.2013 - 01.2016
Campaign Manager
State Delegate Campaigns
01.2007 - 01.2013
Leadership - Leadership And Management
EDX
Some College - Accounting And Finance
Penn Foster Career School
Some College - Business and Accounting
University of Maryland
Some College - Journalism
Gettysburg College
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