Dkaycious Brown
Dallas
Summary
Dynamic and dedicated Individual with a strong background in customer service at Bank of America. Proven ability to resolve complex issues and enhance customer satisfaction through effective communication. Skilled in data entry and time management, consistently delivering results while fostering positive relationships with clients and team members.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Wellness Associate
Monarch at Richardson
03.2023 - 12.2025
- Assessed potential new residents for suitability within the memory care community, working closely with family members throughout the process.
- Monitored vital signs and reported changes to healthcare team, supporting timely interventions.
- Developed personalized care plans in collaboration with interdisciplinary teams to meet patient needs effectively.
- Assisted patients with daily living activities, promoting independence and dignity.
Bank Customer Service Representative
Bank of America
05.2022 - 11.2024
- Assisted customers with inquiries regarding account balances, transactions, and product offerings.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Educated clients on digital banking tools, facilitating smoother transitions to online services.
- Data entry
Bank Customer Service Representative
Chime Solutions
04.2021 - 05.2022
- Enhanced customer satisfaction by resolving inquiries with effective communication skills.
- Adapted swiftly to new situations, demonstrating a proven quick-learning ability.
- Maintained professional efficiency while handling high-volume call traffic.
- Strengthened team dynamics through excellent verbal and written communication skills.
- Completed data entry tasks accurately, ensuring seamless information processing.
Shift Leader
Dairy Queen
01.2019 - 02.2021
- Enhanced team collaboration by providing support and guidance to colleagues.
- Fostered a respectful environment, promoting friendliness and willingness to assist.
- Thrived in fast-paced settings, maintaining focus on tasks and teamwork.
- Excelled in both independent and team roles to achieve project goals.
Education
High School Diploma -
Texans Can Academy
Dallas, TX05-2020
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Cash handling
- Customer engagement
- Complex Problem-solving
- Oral communication
- Data entry
Certification
- CNA - Certified Nurse Assistant
- CMA - Certified Medical Assistant
Timeline
Wellness Associate
Monarch at Richardson
03.2023 - 12.2025
Bank Customer Service Representative
Bank of America
05.2022 - 11.2024
Bank Customer Service Representative
Chime Solutions
04.2021 - 05.2022
Shift Leader
Dairy Queen
01.2019 - 02.2021
High School Diploma -
Texans Can Academy