Summary
Overview
Work History
Education
Skills
Timeline
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Donovan Henry

Margate,Florida

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

Dispatcher

C.O.P.S
03.2022 - Current
  • Handled hundreds of inbound calls per week, answering customer inquiries and resolving issues with a timely manner
  • Follow up on customer inquiries quickly and efficiently
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Maintain safe, fun working environment
  • Answer basic questions from customers in a clear, friendly manner

Customer Service Advocate

Convey Solutions
10.2020 - 04.2022
  • Respond to customer inquiries quickly via phone, email, or in-person
  • Apply organization and time management skills when coordinating and responding to inbound telephone and email inquiries
  • Perform opening and closing duties
  • Help customers with there Drug and Prescription Plan
  • Set pick up appointments for drug picks
  • Answer any questions regarding customers Medicare plan

Prep Cook

Oceans 234
09.2019 - 07.2021
  • Perform opening and closing duties
  • Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
  • Trained and assisted new kitchen staff members.
  • Maintained food safety and sanitation standards.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Maintain safe, fun working environment
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Education

BBA - Hospitality Administration And Management

Florida Gulf Coast University
Fort Myers, FL
12.2014

Skills

  • Languages
  • Customer service Call center
  • Microsoft office Customer care
  • Excel
  • English
  • Communication Equipment Operation
  • Email Software
  • Closing Tickets
  • Speech Clarity
  • Dispatching Workers

Timeline

Dispatcher

C.O.P.S
03.2022 - Current

Customer Service Advocate

Convey Solutions
10.2020 - 04.2022

Prep Cook

Oceans 234
09.2019 - 07.2021

BBA - Hospitality Administration And Management

Florida Gulf Coast University

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