D'Kharii Peterkin
West Palm Beach,US
Summary
Detail-oriented IT Support Professional with two years of technical experience and an Associate's degree in Computer Programming, currently pursuing a Bachelor's degree in Computer Science. Skilled in diagnosing and resolving hardware, software, and networking issues while providing efficient Help Desk support. Strong background in system administration, Active Directory, and ticketing systems, effectively communicating with diverse users to enhance workflow and support reliable IT operations.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Substitute Teacher
Palm Beach County School District
Royal Palm Beach, FL
09.2025 - Current
- Delivered engaging lessons to diverse student groups across various subjects.
- Managed classroom behavior and maintained a positive learning environment.
- Collaborated with teachers to align lesson plans with curriculum standards.
SALES ASSOCIATE
XFINITY Store by Comcast
Royal Palm Beach, US
06.2024 - 01.2025
- Facilitated technology sales, increasing customer satisfaction and loyalty.
- Managed customer accounts, ensuring seamless service setups and transitions.
- Resolved equipment and service issues, improving overall customer experience.
- Resolved equipment and service issues, enhancing customer experiences.
IT INTERN
Palm Beach State College IT Department
Royal Palm Beach, US
01.2023 - 12.2024
- Provided first-level Help Desk support to students and staff, resolving hardware, software, and connectivity issues.
- Assisted with Active Directory account setup, password resets, and permissions management.
- Documented and tracked issues in ticketing systems, contributing to improved response times.
- Supported networking tasks by troubleshooting connectivity issues and performing basic configurations.
- Provided clear instructions and technical support to end-users, enhancing overall satisfaction.
HARDWARE ASSOCIATE
Lowe's Home Improvement
Royal Palm Beach, US
07.2023 - 06.2024
- Guided customers in understanding hardware functions and usage.
- Explained tools, screws, bolts, and general hardware needs to ensure informed purchasing decisions.
- Assisted customers in locating hardware products and answering inquiries.
- Stocked shelves with merchandise, ensuring proper organization and display.
- Operated tools and equipment for cutting, shaping, and assembling hardware items.
CASHIER
Calypso Bay Waterpark
Royal Palm Beach, US
02.2023 - 09.2023
- Operated POS system to process cash and card payments, ensuring transaction accuracy and customer satisfaction.
- Assisted customers with inquiries about products and services by answering product questions and assisting customers.
- Kept workspaces organized and tidy to promote a productive environment and supported team operations.
TEAM MEMBER
Panera Bread
Royal Palm Beach, US
01.2021 - 01.2022
- Delivered exceptional service in response to customer requests, ensuring satisfaction and fostering positive experiences.
- Ensured cleanliness and safety around equipment, supporting a productive work environment.
- Prepared fresh ingredients for daily menu items and ensured quality standards.
- Delivered exceptional customer service by assisting guests with orders and inquiries.
- Operated kitchen equipment safely and efficiently while following health regulations.
Education
Bachelor of Science - Computer Science
Florida Atlantic University
Boca RatonAssociate's Degree - Computer Programming
Palm Beach State College
Royal Palm BeachHigh School Diploma -
Royal Palm Beach High School
Royal Palm BeachSkills
- Classroom Management
- Curriculum Development
- Hardware and Software Support
- End-User Troubleshooting
- Ticketing Systems
- Active Directory
- Hardware and Software Support
- Microsoft Office Suite
- Problem solving
- Time Management and Leadership
- Customer Service
- Customer Service
Certification
- Microsoft Word Certification, Present
- Microsoft PowerPoint Certification, Present
- Microsoft Excel Certification, Present
- CPR Certification, Present
Timeline
Substitute Teacher
Palm Beach County School District
09.2025 - Current
SALES ASSOCIATE
XFINITY Store by Comcast
06.2024 - 01.2025
HARDWARE ASSOCIATE
Lowe's Home Improvement
07.2023 - 06.2024
CASHIER
Calypso Bay Waterpark
02.2023 - 09.2023
IT INTERN
Palm Beach State College IT Department
01.2023 - 12.2024
TEAM MEMBER
Panera Bread
01.2021 - 01.2022
Bachelor of Science - Computer Science
Florida Atlantic University
Associate's Degree - Computer Programming
Palm Beach State College
High School Diploma -
Royal Palm Beach High School