Summary
Overview
Work History
Education
Skills
Timeline
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DKissy Bristow

Richmond Hill,GA

Summary

Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.

Thorough Customer Retention Specialist with 4 years of experience working in the industry. Committed to providing superb customer service efficiently and courteously. Proficient in processing new accounts and explaining new services and products to interested customers. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in the Military industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing client rapport. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.

Overview

24
24
years of professional experience

Work History

Patient Advocate Intern

St Joseph's/Candler hospital
Savannah, GA
08.2023 - 12.2023
  • Assisted patients with scheduling appointments and navigating the health care system.
  • Collaborated with healthcare providers to ensure patient needs were met in a timely manner.
  • Facilitated patient access to services by providing referrals or connecting them with community resources.
  • Developed relationships with local organizations that could benefit the health outcomes of the patient population served.
  • Created informational materials such as brochures, newsletters, and web content related to patient advocacy topics.
  • Managed the coordination of patient referrals, ensuring prompt access to needed health care services and available resources.

Retention Manager

Georgia Air National Guard
Savannah, GA
09.2019 - 05.2022
  • Motivated employees through special events, incentive programs and constructive feedback.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Implemented performance review and motivational strategies to elevate HR team results.
  • Collaborated with senior management and performed benefits analysis, corrective action planning and big-picture data capturing.

Recruiter Coordinator

US Air Force
Buffalo, NY
08.2016 - 09.2019
  • Oversaw and managed on-boarding processes and programs to successfully integrate new, transferred and promoted employees.
  • Operated and maintained applicant tracking and candidate management systems.

Recruiter

US Air Force
Frederick, MD
08.2013 - 08.2016
  • Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
  • Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
  • Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
  • Facilitated new employee orientations to foster positive team attitude.
  • Planned and launched large-scale events that boosted employee participation by 50%

Supply Chain Manager

US Air Force
05.2000 - 08.2013
  • Integrated financial and operation plans with strategic objectives to deliver improved operational and financial results to boost customer satisfaction, profitability and working capital.
  • Oversaw supply chain and supported tech transfer projects, batch release testing, change management and resolution of customer complaints.
  • Led proposal preparation, negotiation and administration of clinical contracts.
  • Supervised 25 staff members tasked with handling materials management, planning, purchasing and customer service duties.

Education

Bachelor of Science - Health Services Administration

Georgia Southern University
Statesboro, GA
05-2024

Associate of Applied Science - Human Resources Management

Community College of The Air Force
Montgomery, AL
06.2014

Associate of Science - Logistics Management

Community College of The Air Force
Montgomery, AL
04.2014

Skills

  • Compensation structuring
  • Payroll coordination
  • Company organization
  • Benefits and compensation management
  • Appointment Scheduling
  • Healthcare knowledge
  • Patient Education
  • Customer Service
  • HIPAA Compliance
  • Medical Terminology

Timeline

Patient Advocate Intern

St Joseph's/Candler hospital
08.2023 - 12.2023

Retention Manager

Georgia Air National Guard
09.2019 - 05.2022

Recruiter Coordinator

US Air Force
08.2016 - 09.2019

Recruiter

US Air Force
08.2013 - 08.2016

Supply Chain Manager

US Air Force
05.2000 - 08.2013

Bachelor of Science - Health Services Administration

Georgia Southern University

Associate of Applied Science - Human Resources Management

Community College of The Air Force

Associate of Science - Logistics Management

Community College of The Air Force
DKissy Bristow