Dynamic operations manager with a proven track record. Excelling in machinery operations and safety compliance. Expert in strategic planning and relationship management, I enhanced customer satisfaction through high-quality service and efficient processes, achieving significant improvements in operational efficiency and profitability.
Manufacturing professional with extensive hands-on experience in machine operation, setup, and maintenance. Known for keen attention to detail and ability to adapt quickly to changing production needs. Highly collaborative and results-focused, consistently ensuring operational efficiency and quality.
Overview
10
10
years of professional experience
Work History
OWNER/OPERATOR
SELF
05.2020 - Current
Managed day-to-day business operations.
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Increased customer satisfaction by providing high-quality services and timely communication.
Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Consulted with customers to assess needs and propose optimal solutions.
Assessed income and expenses and adapted plans to improve profit levels.
Operated with safety and skill to avoid accidents and delays.
Utilized GPS and other navigation tools to plan routes and stay on schedule.
Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
Reassembled and replaced parts to complete body repairs.
Improved overall customer satisfaction by providing high-quality auto body repairs and exceptional service.
Enforced compliance with safety regulations when operating equipment.
Ensured color accuracy and quality, expertly mixing and applying automotive paints.
Hung sheetrock and drywall by attaching panels to studs, cutting adjoining panels and making cutouts around outlets and switches.
Managed multiple projects, enforcing adherence to building codes and regulations.
Implemented custom carpentry solutions for unique design elements such as built-in storage units, shelving, and cabinetry.
MACHINE OPERATOR
NEXTEER AUTOMOTIVE PLANT 3
03.2015 - 08.2020
Followed detailed instructions to operate machines with accuracy and produce quality products.
Set up and adjusted equipment and properly configured machines for daily operation.
Complied with company and OSHA safety rules and regulations.
Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Set up and ran machinery to produce exceptional products for industrial needs.
Organized and cleaned work area to meet standards, keep tidy and prevent injuries.
Assisted in training new operators, sharing knowledge and best practices for optimal performance.
Operated machining equipment safely with team of operators.
Operated multiple machines simultaneously, maximizing output while maintaining high-quality standards.
Documented production activity in logs and job tickets.
Helped with change-overs and set up to assist with job preparation and production functions.
Maintained accurate production records to ensure proper tracking and reporting of key performance metrics.
Monitored machine operation for compliance with policies, procedures and processes.
Actively supported continuous learning opportunities within the team by attending training sessions, sharing learnings with colleagues, and incorporating new knowledge into daily activities.
Followed instructions and directions on batch tickets for accurate results.
Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
Adjunct Faculty for Accelerated BSN(ABSN) and Traditional BSN Students(TBSN) at Manchester University School of NursingAdjunct Faculty for Accelerated BSN(ABSN) and Traditional BSN Students(TBSN) at Manchester University School of Nursing