Summary
Overview
Work History
Education
Skills
COMMUNITY INVOLVEMENT
Timeline
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D’Lane Wimberley Thomas

Church Point

Summary

Client services professional prepared to bring strategic vision and leadership to foster client success. Proven ability to manage and nurture client relationships while driving team performance to exceed client expectations. Recognized for reliability and adaptability in dynamic environments, with expertise in client relationship management and strategic planning.

Overview

37
37
years of professional experience

Work History

Director of Client Services & Team Success

Nurses Direct
01.2024 - Current
  • Collaborated with team to assess staffing agency needs and successfully researched, selected, and implemented an applicant tracking system (ATS) and database; developed and delivered comprehensive training for all employees.
  • Acted as primary liaison between healthcare facilities and nursing staff, ensuring satisfaction and maintaining strong client relationships.
  • Facilitated weekly team meetings to review schedules, address staffing challenges, and introduce process improvements.
  • Supervised and coached recruiters and staffing team to optimize performance and meet placement goals.
  • Partnered with agency owners to identify, pursue, and secure new business opportunities.

Admissions Director

Academy of the Sacred Heart & Berchmans Academy
01.2005 - Current
  • Member of the Leadership Team at Sacred Heart
  • Spearheaded and delegated all campus tours, open houses and recruiting opportunities
  • Served as a liaison between the school and community organizations such as LCVC and One Acadiana
  • Pitched and secured meetings with prospective parents to discuss school philosophy, curriculum and student life
  • Formulated and initiated interview process for prospective families
  • Demonstrated knowledge of Sacred Heart’s mission, philosophy, and goals
  • Pioneered and collaborated with the Leadership Team and staff to incorporate Salesforce database for the admissions department.
  • Communicated and negotiated with international families on the admissions process.
  • Worked closely with U.S. Immigration & Customs Enforcement, via SEVP, to process and maintain current Student Visa status for international students.
  • Strong emphasis on an outstanding customer service experience.
  • PreK 3 - 12

Physician Recruiter

The Schumacher Group
01.2002 - 01.2005
  • Recruited and maintained a core group of physicians in Emergency Departments throughout Louisiana and southern Mississippi
  • Developed and maintained relationships with physicians
  • Interviewed physicians for hospital placement
  • Prepared physicians for interviews with Medical Directors and hospital CEO’s
  • Assisted in the coordination of trade shows, conventions and residency program receptions
  • Trained new recruiters on all operations-related issues

Law firm administrator/marketing director

Briney & Foret
01.1997 - 01.2002
  • Company Overview: (formerly Jeansonne & Briney)
  • Supervised 30+ employees
  • Handled operational issues of the firm
  • Responsible for public relations and firm marketing
  • Organized special events and client seminars
  • Worked closely with partners to maintain relationships with current clients and develop clientele on a national basis
  • Responsible for managing client database

Legal assistant

Dean, Lomenick & Seeman
01.1997 - 01.2002
  • Prepared correspondence and legal pleadings
  • Interviewed clients for bankruptcy procedures and real estate transactions
  • Coordinated depositions for personal injury cases

Legal assistant

Jeansonne & Briney
01.1989 - 01.1995
  • Supervised messengers/couriers
  • Assisted in office accounting and administration
  • Coordinated Continuing Legal Education for all attorneys
  • Assisted marketing director in organizing client seminars, preparing newsletters and various office functions
  • Coordinated travel plans for all attorneys
  • Assisted attorneys in trial preparation

Education

B.S. - Public Relations, Marketing

University of Louisiana at Lafayette
Lafayette, Louisiana

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Louisiana State University at Eunice
Eunice, Louisiana

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Amy Bradford Ware
Opelousas, Louisiana

Skills

  • Customer satisfaction
  • Client relationships
  • Recruiting and hiring
  • Brand awareness
  • Team leader

COMMUNITY INVOLVEMENT

Member of the University of Louisiana at Lafayette alumni council, Served as Homecoming Executive Chair, Served as Homecoming Executive Chair elect, Alumni council representative, Ragin Cajun “Operation Kickoff” – Co-chair (athletic scholarship endowment), University volunteer, Served as a spokesperson for the following organizations:, - Acadia-St. Landry Medical Foundation, - Louisiana Cotton Festival, - Louisiana Yambilee Festival, - Louisiana Association of Fairs & Festivals

Timeline

Director of Client Services & Team Success

Nurses Direct
01.2024 - Current

Admissions Director

Academy of the Sacred Heart & Berchmans Academy
01.2005 - Current

Physician Recruiter

The Schumacher Group
01.2002 - 01.2005

Law firm administrator/marketing director

Briney & Foret
01.1997 - 01.2002

Legal assistant

Dean, Lomenick & Seeman
01.1997 - 01.2002

Legal assistant

Jeansonne & Briney
01.1989 - 01.1995

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Louisiana State University at Eunice

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Amy Bradford Ware

B.S. - Public Relations, Marketing

University of Louisiana at Lafayette

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