Summary
Overview
Work History
Education
Skills
References
Other Experience
References
Timeline
Generic

D’Layni Schriver

Waxahachie

Summary

Experienced customer service professional with 10 years in the field, including 3 years in call centers and 5 years in banking. Quick learner with a strong ability to adapt and improve processes through effective questioning and collaboration. Proficient in accounts receivable management, ensuring accuracy and efficiency.

Overview

11
11
years of professional experience

Work History

Accounts Receivable Clerk

Fashion Glass Mirror, LLC
Waxahachie
08.2023 - 07.2025
  • Supported month-end closing activities by preparing necessary documentation.
  • Maintained organized files of invoices, payments, and correspondence for easy access.
  • Processed invoices, credit memos, and other documents related to accounts receivable.
  • Monitored accounts receivable report, checking for late, delinquent, or missing invoices, and payments.
  • Assisted in month-end closing activities such as preparing journal entries, reconciling accounts, and creating financial reports.
  • Entered, posted and scanned accounts receivable documents into accounting software.
  • Reviewed all incoming payments for accuracy before posting them into the general ledger system.
  • Worked closely with internal teams to resolve customer billing and payment issues.
  • Reached out to vendors and customers to resolve account problems.
  • Processed posting and reconciling payments and addressed aged receivables.
  • Processed credit memos and adjustments according to company policy.

Multi-Family Coordinator

Fashion Glass & Mirror
Waxahachie
01.2022 - 08.2023
  • Developed billing schedule of values using floor plans to ensure accuracy.
  • Coordinated timely ticket releases through effective communication with Territory Representatives.
  • Collaborated with employees to enhance efficiency in work completion.

Personal Banker

Community National Bank & Trust
Waxahachie
08.2021 - 01.2022
  • Engaged clients to assess financial needs and recommend banking solutions.
  • Processed account openings, closings, and maintenance for diverse client accounts.
  • Educated customers on bank products, services, and digital banking tools.
  • Collaborated with team members to enhance customer service and satisfaction levels.
  • Monitored compliance with banking regulations and internal policies during transactions.
  • Managed cash handling procedures to ensure accuracy during daily transactions.
  • Developed strong relationships with clients to foster trust and loyalty in services offered.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Provided customer service to clients, including answering questions and resolving issues.
  • Educated customers on variety of retail products and digital solutions, enhancing customer experience.
  • Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Followed operational standards, promoting security, risk management and compliance.
  • Cross-sold banking products such as credit cards, loans and investments.
  • Identified potential fraud risks on accounts and reported suspicious activities to management.
  • Greeted customers upon entering the bank and directed them to appropriate personnel or services.
  • Facilitated resolution of customer disputes in a fair manner while protecting the interests of the bank.
  • Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
  • Participated in training sessions regarding new banking products or services.

Call Center Representative

Fashion Glass & Mirror
Desoto
08.2017 - Current
  • Answer Inbound phone calls
  • Answer consumer questions to the best of knowledge
  • Enter builder/consumer requests with accuracy and in a consistent manor
  • Customer Service
  • Assist co-workers when necessary
  • Speak with builders and consumers is professional manor
  • Communicate notes to salesman with accuracy and detail

Licensed Insurance Agent

Teletech Inc
Ennis
06.2017 - 08.2017
  • Answer inbound phone calls
  • Answer consumer questions to best of knowledge
  • Follow a needs dialogue to find the appropriate plan for each consumer
  • Customer service
  • Utilize systems provided
  • Insure that the consumers’ needs are met
  • Meet a goal each month in sales
  • Follow each disclosure and insure the call is quality approved

Licensed Insurance Agent

Teletech Inc
Ennis
07.2016 - 09.2016
  • Answer inbound phone calls
  • Answer consumer questions to best of knowledge
  • Follow a needs dialogue to find the appropriate plan for each consumer
  • Customer service
  • Utilize systems provided
  • Insure that the consumers’ needs are met
  • Meet a goal each month in sales
  • Follow each disclosure and insure the call is quality approved

Member Service Representative 1

City Credit Union
Waxahachie
07.2014 - 05.2016
  • Greet customers and ensure their experience is pleasant
  • Data Entry/Transaction Performance
  • Accept Cash and distribute change
  • Validate cash drawer amount
  • Answer telephone calls and respond/assist accordingly
  • Clean and organize
  • Open new membership accounts In a timely manner with very limited mistakes

Education

Diploma -

Waxahachie High School
Waxahachie, TX
06.2011

Skills

  • Customer service
  • Data entry
  • Invoice processing
  • Accounts reconciliation
  • Call management
  • Client relations
  • Attention to detail
  • Team collaboration
  • Critical thinking
  • Cash handling
  • Problem-solving skills
  • Verbal and written communication
  • Call center customer service

References

Darby Kirton - Multi Family Coordinator at Fashion Glass & Mirror - (972)897-5513

Carrie Aubrey - Accounts Receivable at Fashion Glass & Mirror - (469)426-9521

Gina Glass - Purchasing Clerk at Fashion Glass & Mirror - (469)615-1479

Felicia Tunson - Personal Reference - (972)351-7785

Other Experience

  • Speech, Journalism, and computer classes
  • Typing 80 WPM
  • 3 Years Call center experience with extensive training
  • Accounts Receivable Clerk Experience of 2 Years

References

References available upon request.

Timeline

Accounts Receivable Clerk

Fashion Glass Mirror, LLC
08.2023 - 07.2025

Multi-Family Coordinator

Fashion Glass & Mirror
01.2022 - 08.2023

Personal Banker

Community National Bank & Trust
08.2021 - 01.2022

Call Center Representative

Fashion Glass & Mirror
08.2017 - Current

Licensed Insurance Agent

Teletech Inc
06.2017 - 08.2017

Licensed Insurance Agent

Teletech Inc
07.2016 - 09.2016

Member Service Representative 1

City Credit Union
07.2014 - 05.2016

Diploma -

Waxahachie High School

Similar Profiles

CREATE PROFILE
D’Layni Schriver
Want your own profile? Create for free at Resume-Now.com