D'lissa Mattox
Minneapolis,MN
Summary
Self-motivated, loyal employee looking for a position to help strengthen families, and help
children thrive. Authorized to work in the US for any employer
Overview
9
9
years of professional experience
Work History
Employment Case Manager
YWCA
St. Paul
07.2022 - Current
- Case management
- Navigating MFIP
- Employment Retention
- Crisis assistance
- Organization
- Employment plans
- Child welfare
- Managed 80+ cases monthly
- Managed 20+ emails, calls, and texts daily from participants.
- Maintained detailed case notes and records of client interactions, ensuring accurate documentation of services provided.
- Conducted regular follow-up with employed clients, providing ongoing support and troubleshooting any issues that arose during their transition into the workforce.
- Provided ongoing case management services, monitoring client progress toward employment goals and making necessary adjustments to plans.
- Developed customized employment plans for clients, addressing unique career goals and barriers to employment.
Fullfillment Associate
Amazon
Shakopee, MN
08.2016 - 03.2017
- Prepared and organized 100+ envelopes, packages, containers, and pallets with correct merchandise counts daily.
- Selected and filled orders from stock to fulfill customer requirements.
- Continually improved order accuracy by refining pick-and-pack processes based on feedback from quality control checks.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
Shift Lead Supervisor
Cvs Pharmacy
Fridley, MN
10.2015 - 08.2016
- Answer 15+ customer questions or concerns daily
- Managed daily cash transactions accurately, reducing discrepancies in financial reports while adhering to strict security protocols.
- Improved team efficiency by implementing effective scheduling and task delegation.
- Completed cash and credit card transactions accurately using POS software.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Built relationships with customers and managed accounts to drive revenue and profit.
Cashier/Server
Boston Market
Roseville, MN
03.2015 - 01.2016
- Serve meals to customers
- Drive Thru and in store Cashier
- Lifted up to 50 pounds at once.
- Supported needs of 100's- p=
- Greeted customers entering store, and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Inspected dishes and utensils for cleanliness.
Education
Bachelor's degree - Social Work
Metropolitan State University
05.2022
AS - Human Services
Minneapolis Community And Technical College
05.2020
Skills
- Skills Used
- Paying attention to small detail
- Be social with all guests and keep them happy
- Cashiering
- Listening
- Customer Service Supervisor
- Burlington Coat Factory-Fridley, MN
- 2013 to 2014
- Responsibilities
- Monitor cashiers and transactions
- Shift Lead
- Schedule breaks/lunches
- Handle Customer issues
- Take customer calls
- Skills
- Excellent listener,Supervision, Easily pays attention to small detail, Great social skills
- Communication skills
- Child welfare
- Computer skills
- Human resources
- Customer service
- Case Management
- Social Work
- Recruiting
- Case Documentation
- Client Advocacy
- Career Counseling
- Job search strategies
- Community Resources
- Goal Setting
- Client Needs Assessment
- Progress Monitoring
Accomplishments
- Made supervisor in 4 months
- Personal Care Assistant
- Summit Fiscal Agency-Minneapolis, MNto 2014
- Responsibilities
- Help do daily activities like cooking cleaning and reading
- Help with grocery shopping and counting money
- Help reading important papers,Newspapers
- Accomplishments
- My Client was always happy
- Skills Used
- Ability to stay calm through emergency.
Timeline
Employment Case Manager
YWCA
07.2022 - Current
Fullfillment Associate
Amazon
08.2016 - 03.2017
Shift Lead Supervisor
Cvs Pharmacy
10.2015 - 08.2016
Cashier/Server
Boston Market
03.2015 - 01.2016
Bachelor's degree - Social Work
Metropolitan State University
AS - Human Services
Minneapolis Community And Technical College