Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dacia Marsaglia

Auburn,IL

Summary

Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in dispatching, multi-tasking and prioritizing calls. Motivated Dispatcher with experience monitoring and tracking emergency vehicles. Adaptable individual versed in giving over-the-phone instructions and synchronizing responses with communication centers. Articulate team player with rapid and accurate typing skills. Skilled Dispatcher with background in coordinating and directing vehicles, equipment, or staff according to regulations and established policies. Known for strong problem-solving capabilities, clear communication skills, and ability to stay calm under pressure. Demonstrated success in managing crisis situations effectively, and improving response times. In previous roles have enhanced operational efficiency significantly while maintaining high standards of safety.

Overview

28
28
years of professional experience

Work History

Dispatcher

Chatham Police Department
Chatham, IL
05.2011 - Current
  • Same duties as other 2 Police Agencies that I worked for, along with the following listed below.
  • In charge of creating the Illinois Traffic Safety Book for the department for the last 13 years. The book placed in the top 3 in 10 of those years. Many prizes, plaques, and awards have been won due to this.
  • I was made an Administrative Dispatcher in 2020, where I took on supervisor roles and had more responsibilities than a regular dispatcher.
  • I was placed in charge of creating and running a lot of the programs for the department. Some of these include the annual Bicycle Rodeo, Santa in the Depot, Hop with a Cop, 1st and 4th grade safety programs, Annual Food Drive, Trunk or Treat, Tours at the Department, Basset training program/classes/reports, Saved by the belt awards, Looking beyond the Belt awards, MADD Awards, AAIM Awards, Operation Lifesaver, Homecoming parade detail, Buckle up for Brooklyn campaign, Senior living talks and expo, and etc.
  • I was put in charge of extra job duties, such as the monthly mayor's report, helping with our Facebook page, the holiday schedule for dispatch, the vacation schedule for dispatch, and job duties for dispatchers, the audits for citations, etc.
  • I was put in charge of the ordinance citations, creating summons, creating folders, and all the paperwork for each case, and being the clerk for the hearing.
  • I am in charge of the I.D.O.T. Step grant, which includes all the paperwork, posting the details, completing the online forms, tow disputes, keeping track of the officers' hours, and all audits.
  • I have been a trainer for dispatch for over 10 years. I have the duty of starting a new dispatcher out and training them for the first half of their training. I created the online Bible to assist dispatchers with any help they may need on subjects they have not dealt with or are not familiar with.
  • I am Leads certified. I am CPR certified. I have been EMD certified in the past when working for another police agency. I have attended the National Lifesavers conference for the last 3 years and have completed the training they provide.
  • I have assisted other agencies, such as the Sangamon County 911 center, with training and developing the new updates to the CAD system.

Police Dispatcher

Auburn Police Department
Auburn, IL
01.2015 - 11.2017
  • Coordinated communication between multiple agencies when responding to complex incidents.
  • Responded promptly to inquiries from citizens, law enforcement, and other agencies.
  • Operated telephone switchboard systems for routing incoming calls appropriately.
  • Provided support to officers by relaying critical information during emergencies.
  • Verified the status of units assigned to calls in order to ensure safety protocols were followed.
  • Received emergency calls from the public and dispatched appropriate personnel to handle incidents.
  • Monitored police radio frequencies for any updates or changes in dispatch instructions.
  • Processed requests for assistance from law enforcement personnel while following proper protocol.
  • Documented all communications received via phone or radio transmissions accurately.
  • Created incident reports and maintained records of all incoming calls and dispatches.
  • Utilized a computer-aided dispatch system to track unit locations, responder availability, and update incident statuses.
  • Received and processed 9-1-1 emergency calls to dispatch emergency services. I was certified in EMD training and was able to take 911 calls there.

Dispatcher

Pawnee Police Department
Pawnee, IL
11.2002 - 05.2011
  • Used radio, telephone and computer system to update first responders with new information.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Researched vehicle, wanted and missing persons information.
  • Advised personnel about accidents, weather conditions or other hazards.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Dispatched police, fire and EMS units to respond to emergent situations with established procedures.
  • Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
  • Tracked call logs and shift data to enter into computer system.
  • Maintained contact with units on assignment to deliver further assistance and support when needed.
  • Operated law enforcement communication equipment and NCIC database to facilitate information to department.
  • Utilized a computer-aided dispatch system to track unit locations, responder availability, and update incident statuses.
  • Created incident reports and maintained records of all incoming calls and dispatches.
  • Documented all communications received via phone or radio transmissions accurately.
  • Processed requests for assistance from law enforcement personnel while following proper protocol.
  • Communicated regularly with supervisors regarding workloads and scheduling needs.
  • Monitored police radio frequencies for any updates or changes in dispatch instructions.
  • Received emergency calls from the public and dispatched appropriate personnel to handle incidents.
  • Verified the status of units assigned to calls in order to ensure safety protocols were followed.
  • Provided support to officers by relaying critical information during emergencies.
  • Trained new employees on basic operations of the police radio console and CAD system.
  • Responded promptly to inquiries from citizens, law enforcement, and other agencies.
  • Coordinated communication between multiple agencies when responding to complex incidents.

Emergency Room Registration Clerk

St. John's Hospital
Springfield, IL
01.1997 - 01.2000
  • Assisted with filing documents, such as discharge summaries and medical records, when requested.
  • Maintained confidentiality of all protected health information according to HIPAA regulations.
  • Ensured that all required paperwork was completed prior to patient discharge from the ER.
  • Facilitated communication between the Emergency Room staff and the Registration Department when necessary.
  • Entered data into electronic medical records system to ensure accuracy of patient information.
  • Assisted in processing paperwork related to emergency room admissions including consent forms, release of information forms.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Routed laboratory or diagnostic results to appropriate staff.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Answered telephones and directed calls to appropriate medical or administrative staff.
  • Handled radio traffic with incoming ambulances to get patient information.

Education

Some College (No Degree) - Elementary Education

Lincoln Land Community College
Springfield, IL

Skills

  • Work Order Management
  • Data Entry
  • Dispatch Coordination
  • Database Management
  • Critical thinker
  • Updating logs
  • Dispatching procedures
  • Improving operations
  • Incident Reporting
  • Training new hires

Timeline

Police Dispatcher

Auburn Police Department
01.2015 - 11.2017

Dispatcher

Chatham Police Department
05.2011 - Current

Dispatcher

Pawnee Police Department
11.2002 - 05.2011

Emergency Room Registration Clerk

St. John's Hospital
01.1997 - 01.2000

Some College (No Degree) - Elementary Education

Lincoln Land Community College

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Dacia Marsaglia