Dawn Lodico
San Diego,CA
Summary
Billing Specialist with expertise in collecting, posting, and managing account payments. Capable of independently handling client requests, billing needs, and administrative functions. Skilled in reviewing contracts and issuing accurate invoices. Highly motivated with a strong work ethic, adaptability, and exceptional interpersonal skills. Able to work effectively unsupervised and quickly master new skills. Dedicated to providing a positive and memorable customer experience. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
17
17
years of professional experience
Work History
Accounts Receivable Specialist
Gordon, Rees, Mansukhani and Scully
San Diego, CA
07.1997 - 08.2008
- Prepared monthly statements for customers.
- Researched past due accounts and initiated collection efforts in a timely manner.
- Maintained organized records of all customer accounts receivable activity.
- Responded promptly to customer inquiries regarding their account status or payment history.
- Provided excellent customer service while resolving disputes with customers concerning their accounts receivable balance.
- Monitored customer account details to minimize or rectify non-payments, delayed payments and other irregularities.
- Generated, mailed and monitored invoices.
Customer Service Representative
San Diego Medical Federal Credit Union
San Diego, CA
07.1991 - 07.1997
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Set up and activated customer accounts.
Education
Associate of Arts -
San Diego City College
San Diego, CA06-1993
Skills
- Statement issuing
- Invoice Dispute Resolution
- Credit and collections
- Adjustment posting
- Investigative research
- Account Reconciliation
- Relationship Building
- Invoice Preparation
Affiliations
I opened a small succulent business in 2020, working from home to make unique succulent arrangements. I partnered with clients to design creations tailored to their preferences, ensuring their complete satisfaction. I am currently taking a medical billing and coding course with a projected completion date of April, 2025.
Timeline
Accounts Receivable Specialist
Gordon, Rees, Mansukhani and Scully
07.1997 - 08.2008
Customer Service Representative
San Diego Medical Federal Credit Union
07.1991 - 07.1997
Associate of Arts -
San Diego City College
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