D. Lynn Leupold
Senior Billing Specialist
Richmond,VA
Summary
Proven track record in enhancing billing accuracy and customer satisfaction at All About Care, LLC, through meticulous attention to detail and effective problem-solving. Skilled in insurance verification and project management, I excel in streamlining financial operations and improving cash flow. Demonstrates professionalism and adaptability, significantly contributing to team success and operational efficiency.
Overview
30
30
years of professional experience
Work History
Senior Billing Specialist
All About Care, LLC
06.2022 - Current
- Demonstrated strong attention to detail by identifying and correcting minor errors before they escalated into major issues, contributing to overall accuracy in billing processes.
- Enhanced customer satisfaction by addressing billing inquiries professionally and providing effective solutions.
- Verification of insurance benefits prior to patient admission and monthly.
- Daily Mail
- Perform prebilling audit
- Create bi-weekly and monthly charges
- Liaison for billing company, claim and AR issues
- Cross trains in other office functions as needed
Business Office Manager
The Laurels Of Bon Air
03.2014 - 05.2022
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Maximized cash flow through optimal billing and collection processes.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
- Processed billing for Medicare, Medicaid, Insurance and Private Pay.
- Monthly bank reconciliations for patient trust account and imprest account.
- Daily and monthly census reports.
- Processing and posting of daily bank deposits
Business Office Manager
Henrico Health And Rehab
01.2011 - 11.2013
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Processed payroll for over 200 employees bi-weekly
- Maintained all payroll records
- Posted all AR payments daily
- Processed and posted all ancillary charges
- Managed all aspects of patient trust accounts
- Processed all billing for Medicare, Medicaid, Insurance and Private Pay accounts
- Monthly bank reconciliations
Billing Specialist
All About Care, LLC
08.2008 - 09.2010
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Researched and resolved billing discrepancies to enable accurate billing.
- Provided excellent customer service, developing and maintaining client relationships.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Maintained all authorizations prior to patient admission and monthly
- Posting of daily cash
- Final chart audits prior to billing
Billing and Payroll Supervisor
Care Advantage, Inc.
03.2001 - 08.2008
- Served as primary point of contact for all interdepartmental inquiries regarding payroll policies and procedures, enhancing communication between teams.
- Assisted employees with resolving any payroll-related issues or concerns in a timely manner, maintaining positive relationships within the organization.
- Reduced payroll discrepancies by conducting thorough audits and implementing corrective actions when necessary.
- Maintained employee confidence by keeping all payroll information strictly confidential while addressing concerns professionally.
- Processed payroll for 6 offices containing about 400 employees weekly
- Processed AP weekly
- Monthly bank reconciliations for payroll account and general ledger
- Posted AR payments
- Closed weekly billing reports
Education
Bachelor of Arts - Business Administration
Ashford University
San Diego, CA05.2016
Skills
- HIPAA Compliance Understanding
- Accurate data entry
- Professionalism and Ethics
- Adaptability to Change
- Project management experience
- Insurance Verification Mastery
- Expert Billing Knowledge
- Extensive Collections Experience
- Payment processing expert
- Solid Organizational Skills
- Claim submission
- Customer Engagement
- Patient account management
Timeline
Senior Billing Specialist
All About Care, LLC
06.2022 - Current
Business Office Manager
The Laurels Of Bon Air
03.2014 - 05.2022
Business Office Manager
Henrico Health And Rehab
01.2011 - 11.2013
Billing Specialist
All About Care, LLC
08.2008 - 09.2010
Billing and Payroll Supervisor
Care Advantage, Inc.
03.2001 - 08.2008
Bachelor of Arts - Business Administration
Ashford University
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