Summary
Overview
Work History
Education
Skills
Timeline
Generic

D. Lynne Waggoner

South Daytona,FL

Summary

Dynamic customer service professional with extensive experience at Shiftsmart, adept at conflict resolution and complaint handling. Proven track record in enhancing customer loyalty and driving sales growth through effective strategies. Skilled in CRM and equipped with a professional demeanor, fostering strong client relationships and achieving high satisfaction rates.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Diligent [Desired Position] with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

8
8
years of professional experience

Work History

Remote Customer Service Representative

Shiftsmart
10.2019 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Vacation Club Sales Manager

Suite Journeys
02.2017 - 09.2019
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
  • Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
  • Built long-lasting client relationships through excellent customer service and consistent followups.

Education

Associate of Science - Fine Arts, English

Oral Roberts University
Tulsa, OK

Skills

  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Professional telephone demeanor
  • Call management
  • Data collection
  • Customer relationship management (CRM)
  • Quality control
  • Live chat support
  • Customer education

Timeline

Remote Customer Service Representative

Shiftsmart
10.2019 - Current

Vacation Club Sales Manager

Suite Journeys
02.2017 - 09.2019

Associate of Science - Fine Arts, English

Oral Roberts University
D. Lynne Waggoner