Visionary individual with more than ten years working as Managing Director for Wellness and Retail organizations. Highly communicative and experienced in driving business . Strengths in strategic planning, efficiency and team building.
Hi, I’m
DONNITTA MCLAUGHLIN
New York,NY
Summary
Overview
16
years of professional experience
Work History
New York Kids Club & PreSchoolNew York, NY
Center Director
05.2022 - Current
Job overview
- Promote positive company image and established reputation as provider of choice for educational programs in greater community.
- Communicate with other departments, local governmental organizations and community groups to provide well-rounded host of services for patrons.
- Oversee $1.5 million yearly budget for labor, supplies and building costs.
- Recruit and developed solid team of professionals to care for up to 50 children each day.
- Develop and implemented emergency response plans for disasters, security issues and injuries.
- Kept facility in compliance with all applicable standards and laws.
New York Sports Club & Lucille Roberts: TSINew York, NY
General Manager
11.2019 - 03.2022
Job overview
- Held accountable for ensuring smooth, efficient and profitable operation of fitness studio with focus on driving membership sales, while delivering exceptional customer service.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Implemented company’s visual and brand standards, inclusive of literature presentation, signage, lighting, clean lobbies, updated message boards, and organized workspaces
- Recruited, hired, coached, and trained employees on utilization and function of software, company policies, industry practices
- Evaluated employee performance daily and delivered constructive feedback to improve, praise, or explore other opportunities
- Handled member feedback, complaints, and worked toward timely resolutions
- Uphold, enforce, and educate staff and members in following New York City Mandates in protection from Covid-19.
iLoveKickboxing.comHarlem, NY
Franchise Manager
01.2017 - 10.2019
Job overview
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines
- Oversaw personnel recruitment, performance and scheduling
- Responsible for setting daily, weekly, and monthly sales revenue and retention goals
- Curated media content through usage of various platforms including Twitter, Facebook, and Instragram to advertise and establish internet presence
- Developed relationships with community and small businesses by involving studio in community events
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Robert HalfNew York, NY
Talent Acquisitions Manager
05.2016 - 12.2016
Job overview
- Facilitated successful recruitment process to source proven candidates in alignment with company’s employment goals
- Managed diverse portfolio of clients by maintaining search information and resources
- Educated job applicants of expected job tasks, compensation and benefits to set clear expectations
- Marketed services via telephone and email
- Proactively identified and solved complex recruitment problems impacting employer short- and long-term success
- Organized applicant drug tests and obtained results
- Conducted applicant tests, skill assessments, reference and background checks on all job applicants
- Assisted with registration of employee benefits such as health insurance, 401k plans and flexible spending accounts
- Developed and posted employment advertisements on job boards such as Linkedin and Craigslist
- Attended recruitment events and networked.
Tiffany and CompanyNew York, NY
Brand Ambassador/Sales Professional
06.2011 - 05.2015
Job overview
- Created positive and rewarding client experiences through warm and friendly customer interactions
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge
- Met and exceeded goals for high-volume personal sales through clientele development and product knowledge
- Organized and carried out promotional events by setting up and tearing down event sites, interacting with potential customers and visual team
- Processed purchases using POS systems to complete cash and credit card transactions.
American Girl PlaceNew York, NY
Customer Service/Sales Associate
06.2005 - 05.2011
Job overview
- Hired to provide customers with a memorable and satisfying shopping experience through friendly customer service and a plethora of product knowledge.
Education
NYC Department of Health And Mental HygieneNew York, NY
Camp Director Certificate from Camp Director Certificate
06.2022
University Overview
State University of New York
B.A from Communications and Media, TV/ Radio Production, Asian Studies
06.2005
University Overview
(Screenwriting, Pre & Post Production Planning)
- Member of Alpha Kappa Phi Agonian Sorority
Skills
- Business Leadership
- Problem Anticipation and Resolution
- Active listening
- Strong communication skills
- Time management
- Recruitment
- Luxury Customer service
- Program Optimization
- Client Relations/ Community Engagement
- Social Media
- Operational Efficiency
Certification
- Basic Life Support, American Red Cross - [June 2022]
- CPR/AED/First Aid, American Red Cross -[June 2022]
- Camp Director Certification, NYC Department of Health & Mental Hygiene - [June 2022]
- Mandated Reporter, New York State Office of Children and Family Service - [June 2022]
Timeline
Center Director
New York Kids Club & PreSchool
05.2022 - Current
General Manager
New York Sports Club & Lucille Roberts: TSI
11.2019 - 03.2022
Franchise Manager
iLoveKickboxing.com
01.2017 - 10.2019
Talent Acquisitions Manager
Robert Half
05.2016 - 12.2016
Brand Ambassador/Sales Professional
Tiffany and Company
06.2011 - 05.2015
Customer Service/Sales Associate
American Girl Place
06.2005 - 05.2011
NYC Department of Health And Mental Hygiene
Camp Director Certificate from Camp Director Certificate
State University of New York
B.A from Communications and Media, TV/ Radio Production, Asian Studies
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