Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Thamila Shaffer

Frederick,MD

Summary

As a dedicated service professional, my primary objective is to ensure operational excellence across all business levels. I am committed to fostering a workplace culture that inspires employees to cultivate their passion and make a lasting impact on the community we serve. My enthusiasm for engaging with people drives my ability to motivate and uplift the human spirit. I bring a strong work ethic, task-oriented mindset, and reliability to my role. With exceptional organizational skills and attention to detail, I exhibit authoritative yet fair leadership qualities, maintaining a friendly and calm demeanor. My excellent communication and customer service skills, combined with efficiency and strong time management abilities, contribute to a positive and productive work environment. I am eager to enhance my skill set and I am open to guidance and training.

Overview

26
26
years of professional experience
1
1
Certification

Work History

DEPARTMENT MANAGER/ECOMMERCE

Giant Food
Gaithersburg, MD
11.1998 - Current
  • Management and Oversight: Coordinated employee schedules and delegated assignments to ensure efficient daily operations and optimal service delivery
  • Issue Resolution: Addressed escalated customer concerns with a positive demeanor, utilizing strong communication and conflict management skills to foster customer satisfaction
  • Inventory Management: Adjusted product offerings and inventory levels in response to market trends and customer feedback to enhance service quality and meet demand
  • Documentation and Reporting: Maintained accurate logs and reports of departmental activities, monitoring product flow including ordering, receiving, and usage for effective inventory management
  • Policy Compliance: Conducted daily inspections to ensure team adherence to company policies and standards
  • Personnel Development: Managed personnel matters with effective motivational techniques and disciplinary measures, fostering a positive team environment
  • Sales Strategy Implementation: Developed and enhanced merchandising
  • Strategies to meet and exceed departmental sales objectives
  • Cash Handling Oversight: Monitored cash drawers across multiple checkout stations to ensure sufficient cash levels and compliance with cash handling policies
  • Team Leadership: Directed multiple teams, assisting in achieving specific project goals and enhancing collaboration across departments
  • Operational Management: Oversaw daily operations and special projects in high- paced environments, ensuring seamless service delivery
  • Facility Safety Checks: Conducted regular facility assessments to ensure cleanliness and maintain customer safety standards
  • Demand Forecasting: Analyzed customer trends to forecast demand and devise plans to meet objectives within budget constraints.tiple teams and assisted with meeting specific team environments

GAS STATION MANAGER

Self-employeed
SHADY GROVE, MD
02.2009 - 02.2012
  • Operational Standards: Executed comprehensive opening, closing, and shift change procedures to uphold daily operational excellence
  • Performance Analysis: Analyzed financial statements and sales reports to evaluate productivity and measure goal achievement
  • Employee Development: Provided leadership and mentorship to new hires, equipping them with knowledge of company programs and processes
  • Risk Management: Collaborated with staff to identify and mitigate business risks through performance assessments and proactive strategies
  • Business Strategy Implementation: Developed and implemented effective business strategies to drive revenue growth and target new market opportunities

Education

High School Diploma Quince -

Orchard High School
Gaithersburg, MD

Some College (No Degree) -

Montgomery College/Fredrick Community College
Rockville, MD

Skills

  • Employee training
  • Emergency response
  • Personnel management
  • Customer engagement
  • Department inspection
  • MS Office and Google Workspace
  • Reporting and documenting
  • Hiring and training

Certification

  • Certified bookkeeper, community college - 2007
  • Hazard wast/spills Training - 2001
  • Western union compliance - 2001
  • NOCE/CLRE Certification willing

References

References available upon request.

Timeline

GAS STATION MANAGER

Self-employeed
02.2009 - 02.2012

DEPARTMENT MANAGER/ECOMMERCE

Giant Food
11.1998 - Current

High School Diploma Quince -

Orchard High School

Some College (No Degree) -

Montgomery College/Fredrick Community College

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Thamila Shaffer