D'marcus Moore-Bivens
Cincinnati,OH
Summary
I ams strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Resolutions Manager
Barclays Bank Delaware
01.2023 - Current
- Enhanced customer satisfaction by efficiently resolving complex issues and implementing appropriate solutions.
- Implemented new procedures that improved the efficiency and effectiveness of the resolution process.
- Contributed significantly towards enhancing the reputation of the company as a customer-centric organization by focusing on prompt and effective resolutions.
- Introduced new tools that streamlined my workflow for managing resolutions, and saving time and resources for my team.
- Reduced case backlog by prioritizing urgent matters and delegating tasks effectively.
- Mentored junior staff members on effective negotiation skills, resulting in higher success rates in resolving disputes.
Customer Representative
Tata Consultancy Services (TCS)
10.2021 - 01.2023
- Worked under TCS for Walgreens and was responsible for scheduling medication deliveries for customers via phone
- Currently contracted with Transamerica under TCS and accommodating customers with their payments on their insurance policies.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
Customer Care Representative
ABCo. Safety
02.2018 - 10.2021
- Aided customers in-person and over the phone to find the correct safety equipment products for their needs
- Fulfilled customer orders promptly in the company's warehouse.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
Education
Highschool Diploma -
Olentangy Orange High School
Columbus, OH06.2012
BBA -
Cincinnati State Technical And Community College
Cincinnati, OH05.2026
Skills
- Customer Service
- Teamwork and Collaboration
- Computer Skills
- Training and Development
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Resolutions Manager
Barclays Bank Delaware
01.2023 - Current
Customer Representative
Tata Consultancy Services (TCS)
10.2021 - 01.2023
Customer Care Representative
ABCo. Safety
02.2018 - 10.2021
Highschool Diploma -
Olentangy Orange High School
BBA -
Cincinnati State Technical And Community College