DMarcus Pharr
Charlotte Mecklenburg Park and Recreation Pharr Lawn Care LLC
Charlotte,NC
1
Certification
9
years of professional experience
Detail-oriented Customer Service Representative with strong oral and written communication, active listening, and analytical problem-solving skills. Delivers exceptional customer experiences through service-oriented behaviors and tailored solutions that foster loyalty. Seeks full-time position to leverage interpersonal skills and time management in a challenging environment.
Work History
Grounds Maintenance Supervisor
2 Years 6 Months- Supervised daily landscaping operations for over 10 parks, ensuring adherence to quality and safety standards.
- Monitored budget expenditures related to grounds maintenance activities, ensuring cost-effective management of resources.
- Ensured timely completion of projects by developing and adhering to strict schedules.
- Reviewed employee performance regularly against established goals, providing constructive feedback aimed at continuous improvement.
- Complied with all local, state, and federal regulations pertaining to grounds maintenance activities, ensuring a safe and legal working environment.
- Implemented efficient scheduling for equipment use, optimizing resource allocation across multiple projects.
Senior Customer Service Representative
2 Years 8 Months- Resolved customer service issues using company processes and policies and provided updates to customers.
- Resolved product and service concerns to retain clients and maintain account activity.
- Addressed customer inquiries and complaints professionally to enhance overall satisfaction.
- Trained and directed new employees in conflict resolution, and data entry practices.
- Implemented process improvements that streamlined customer interaction workflows, increasing overall satisfaction rates.
- Mentored junior representatives, fostering skill development and improving team performance metrics.
Technical Support Representative Dispatch
6 Months- Providing information to technicians to accurately complete Coca-Cola's mission in working with products regarding maintenance.
- Collaborated with supervisors & leads to escalate and address customer inquiries or technical issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided timely support via phone, email, and chat channels to enhance customer satisfaction
- Acquired skills in computer systems and applications including Excel, Salesforce, and CRM.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
Customer Service Billing Data Associate
10 Months- Provided prompt service to address customer needs effectively.
- Applied active listening to resolve customer inquiries about products and bills.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints to enhance customer satisfaction.
University Recreation Student Manager
1 Year 4 Months- Led scheduling efforts for 50 events throughout the calendar year, ensuring smooth execution and coordination
- Assisted manager with day-to-day logistics and coordinated student activities.
- Assisted the assistant director in processing paperwork and documents for on-boarding employees and payroll operations
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
- Oversaw daily operations of student programs, ensuring effective engagement and participation.
Student Coordinator
1 Year 4 Months- Planned events for over 350 professional guest speakers and honorary guest in attendance for various university initiatives
- Trained up to 30 employees on safety and compliance regulations ensuring all regulations were followed on the grounds and when using meticulous equipment.
- Developed and implemented orientation sessions for new students, streamlining onboarding processes.
- Oversaw volunteer recruitment for university events, strengthening community involvement and support initiatives.
Education
Bachelor of Science - Sociology
Skills
Maintenance planning
Logistics coordination
Account management
Office Management
Commercial Management
Technical support
Product troubleshooting
Software diagnosis
Issue tracking
Office software proficiency (Access
CRM
Data Entry
Excel
Outlook
PowerPoint
Word)
Mental health/ First aid certification
Additional Information
- VOLUNTEER EXPERIENCE , Coordinated and supervised activities for non-profit organizations working jointly with Winston-Salem State; and other community involvement fairs such as Piedmont triad recreations involving senior games, disability games for over a two-year period. Supported the University Student Activities and Engagement office to create fundraising opportunities, and successfully raising over $1,500 in goods, services and cash for local charities.
Certification
First aid/ CPR
Timeline
Grounds Maintenance Supervisor
Charlotte Mecklenburg Park and Recreation Pharr Lawn Care LLC
03.2024 - CurrentRead More
Senior Customer Service Representative
Wells Fargo
08.2021 - 04.2024Read More
Technical Support Representative Dispatch
Coca-Cola
06.2021 - 12.2021Read More
Customer Service Billing Data Associate
Charter Spectrum
01.2020 - 11.2020Read More
University Recreation Student Manager
Winston-Salem State University, UREC
01.2018 - 05.2019Read More
Student Coordinator
Winston Salem State University
01.2018 - 05.2019Read More
Winston-Salem State University
Bachelor of Science from Sociology
Read More