D'mari Williams
Miami Gardens,FL
Summary
Strategic in approaching systematic issues with customer service team performance to boost productivity and maximize customer loyalty. Familiar with industry customer needs and best practices. Offering many years of experience in roles and readiness for new professional challenges with growing team. Quality-driven Customer Service Coordinator dedicated to solving customer problems efficiently to maintain satisfaction. Trained in operational guidelines and standard practices of companies. Industrious and responsible leader with solid background of accomplishment.
Overview
1
1
year of professional experience
Work History
Customer Service Coordinator
Hard Rock
Miami Gardens, Florida
04.2024 - 01.2025
- Provided excellent customer service at all times.
- Ensured compliance with safety regulations while handling merchandise.
- Maintained accurate records of all transactions in database system.
- Loaded agricultural products into trucks and drove to market or storage facilities.
- Engaged in land clearing and field preparation activities for new planting seasons.
Warehouse Order Selector
Fanatics Seasonal Employee
Miramar, Florida
09.2024 - 12.2024
- Recommended disposal of obsolete stocks to write off unsellable items from inventory.
- Identified damaged or defective items and ensured they were removed from inventory.
- Prepared products for packaging and shipping according to company specifications.
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Examined product specifications to determine appropriate selection criteria and item locations.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Stamped price tags on merchandise, referring to official price lists.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Operated powered industrial equipment such as forklifts, reach trucks, and turret trucks to transfer merchandise between storage areas.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Followed established guidelines when selecting merchandise from stock racks or bins in accordance with customer requirements.
Education
Associate of Applied Science - Business Administration
Texas College
Tyler, TX06-2027
High School Diploma -
Jam Preparatory Academy
Miami, FL05-2023
Skills
- Customer service excellence
- Complaint handling
- Call flow maximization
- Retail experience
- Clerical support
- Customer focus
Timeline
Warehouse Order Selector
Fanatics Seasonal Employee
09.2024 - 12.2024
Customer Service Coordinator
Hard Rock
04.2024 - 01.2025
Associate of Applied Science - Business Administration
Texas College
High School Diploma -
Jam Preparatory Academy
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