D. Marie Brown
New Orleans,LA
Summary
As a graduate of the Associate in Medical Office Administration program at Herzing University I am prepared, and possess the skills to be successful in the hospital setting. I am organized and have a strict attention to detail when it comes to patient approach to communicating with patients and take pride in providing them the best service possible. I have experience in customer service, medical office and retail. I have the ability to work well with others and work effectively to get my assigned tasks done. I have excellent communication skills and experience with Excel and Word documents. I am also able to handle several tasks in a timely manner. I am a Responsible Medical Scheduler with solid experience in supporting patients, families and physicians. Skilled in managing patient information and coordinating and scheduling appointments. Strong organizational and multitasking skills coupled with strong work ethic.
Overview
17
17
years of professional experience
Work History
Patient Scheduling Coordinator- Remote
American Health Connection
07.2023 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verified insurance coverage and obtained pre-authorizations.
- Used EPIC to schedule patients.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Followed up with patients to reschedule missed appointments.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Managed complex calendars for multiple medical practitioners, verifying accuracy of all appointments.
- Answered phone calls and messages for physician medical facility, scheduling appointments, and handling patient inquiries.
- Maintained accurate patient records for proper tracking of patient history and treatment.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Patient Access Representative
Touro Imaging Center
07.2020 - 07.2023
- Greet patients and guests in a courteous manner while initiating the scheduling or check-in process
- Obtain and verify accurate identification and demographical data for the patient's permanent medical record while maintaining the confidentiality of all patient information
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Navigate phone calls to appropriate clinic/hospital departments
- Interact with patients, doctors, nurses and hospital personnel
- Resolves work queue errors in an accurate and timely fashion
- Requests and documents patient's demographic, insurance, guarantor, medicare Secondary payer, and Primary Care Physician/Referring
- Collect copayments at point of service if applied
- Balances cash drawer daily and accounts for shortage/overages/account posting errors
- Provide excellent customer service to all patients, guests.
Patient Scheduling Coordinator- Remote (Independent Contractor)
Phoenix Practice Solutions
08.2019 - 06.2020
- Register new and established patients
- Scheduling follow up and New patients appointments
- Answer patient calls and route calls to the appropriate person
- Assist patients looking for appointments, leave messages for physicians.
Patient Services Representative
Children's Hospital
10.2016 - 05.2019
- Check in and out patients in the Emergency Department successfully
- Register new and established patients
- Collect various documentation pertaining to patient care
- Work well with EPIC
- Answer and transfer phone calls efficiently
- Collect Copayments for patient services
- Assist in training new employees
- Build relationships through collaboration, respect and positive communication
- Follow standards of conduct including dress code and attendance
- Work well with co-workers
- Maintaining great customer service.
Medical Office Administrator
Access Health (Internship)
03.2016 - 04.2016
- Learned how to successfully complete patient check in and out
- Registered new and established patient registration
- Called established patients for reschedule and upcoming appointments
- Dispensed medication for patients RX assistance program.
Customer Service Representative
Rouses SuperMarket
10.2014 - 11.2015
- Answered all phone calls and transfers about the store
- Also making announcements if needed
- Kept my area clean and organized
- Maintained my own cash register
- Maintained large amounts of money through western union and money orders every day and maintained returns and refunds
- Provided customer satisfaction with great customer service skills.
Sales Representative
Anna's Linen
06.2012 - 10.2014
- Greet every customer at the door and offering a sales ad and cart
- Decorated and coordinated colors and different styles such as the display beds and other display items
- Iron curtains before they are put out
- Maintained my own cash register
- Answered incoming calls about any questions they may have for the store
- Kept the floor area clean and made sure all customers were approached with help.
Cashier
Rouses SuperMarket
03.2009 - 06.2011
- Greeted customers with a smile
- Rung up groceries and other merchandise in the store
- Maintained my own cash register.
Food Bar Associate
Shoney's
02.2007 - 09.2009
- Kept the food bar clean and presentable
- Made sure the food was hot and ready to serve.
Sales Associate
Abercrombie and Fitch clothing store
04.2007 - 06.2008
- Kept my assigned section clean and presentable
- Coordinate different colors and styles together
- Made sure each customer I helped was being well taken care of
- Always provided great customer service at all times.
Education
Associate of Science Degree - Medical Office Administration
Herzing University
Kenner, LASkills
- Team Collaboration
- Epic Systems
- Time Management
- Data Entry Proficiency
- Active Listening
- Effective Communication
- Task Prioritization
- Appointment Scheduling
- Computer Literacy
- Calendar Management
- Problem Solving
- Medical Terminology Knowledge
- Professionalism
- Multitasking Abilities
- Organizational Skills
- Attention to Detail
- Conflict Resolution
- Adaptability and Flexibility
- Customer Service
- Critical Thinking
- Insurance Verification
- Healthcare Industry Understanding
- Patient Confidentiality
- Decision Making
- Telephone Etiquette
- Empathy and Compassion
- Data Entry
- Electronic Recordkeeping
- Medical Records Verification
Timeline
Patient Scheduling Coordinator- Remote
American Health Connection
07.2023 - Current
Patient Access Representative
Touro Imaging Center
07.2020 - 07.2023
Patient Scheduling Coordinator- Remote (Independent Contractor)
Phoenix Practice Solutions
08.2019 - 06.2020
Patient Services Representative
Children's Hospital
10.2016 - 05.2019
Medical Office Administrator
Access Health (Internship)
03.2016 - 04.2016
Customer Service Representative
Rouses SuperMarket
10.2014 - 11.2015
Sales Representative
Anna's Linen
06.2012 - 10.2014
Cashier
Rouses SuperMarket
03.2009 - 06.2011
Sales Associate
Abercrombie and Fitch clothing store
04.2007 - 06.2008
Food Bar Associate
Shoney's
02.2007 - 09.2009
Associate of Science Degree - Medical Office Administration
Herzing University