Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dmarion Shaffer

Gulfport,MS

Summary

Driven Dental Assistant successful at building relationships with patients and colleagues. Offers expertise in patient care and education to support optimal oral health outcomes. Attentive and prepared professional dedicated to practice growth and stability. Friendly Dental Assistant with years of success building strong relationships with patients and providing quality support during dental procedures. Knowledgeable and experienced in dental procedures. Works well with all personality types when interacting with patients and staff. Ambitious, career-focused job seeker, anxious to obtain a dental assistant position to help launch career while achieving company goals.

Overview

4
4
years of professional experience

Work History

Dental Assistant

Affordable Dentures & Implants
Gulfport, MS
01.2024 - 02.2024
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
  • Educated patients on proper oral hygiene techniques and habits.
  • Maintained a neat, clean and organized environment throughout the office.
  • Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
  • Took digital X-rays of teeth using radiographic equipment.
  • Sterilized instruments according to established guidelines and protocols.
  • Kept accurate records of dental treatments provided for each patient's visit.
  • Instructed patients about postoperative instructions prescribed by their dentist.
  • Greeted patients upon arrival at the office and escorted them to an examination room.
  • Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
  • Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
  • Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
  • Helped maintain inventory levels of all dental supplies used in day-to-day operations.
  • Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
  • Laid out dental instruments and equipment before procedures.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
  • Documented patient records with procedures performed and added notes taken to charts.
  • Educated patients on treatment procedures and post-procedure home care.
  • Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
  • Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
  • Assisted dentist during examinations by retracting patient's cheeks and tongue.
  • Built loyal patient following and retained return patients by providing empathetic and caring service.
  • Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
  • Prepared patients by explaining scheduled treatments and potential side effects.
  • Explained dental services and payment plans to help patients make informed decisions.
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
  • Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
  • Checked with participants throughout procedures to help alleviate anxiety.
  • Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
  • Established clean, sterile and welcoming environment for patients.
  • Sterilized dental equipment using automatic washers to prevent cross contamination.
  • Kept track of treatment information in patient records.
  • Updated patient records with new data and treatment information.
  • Took medical and dental history and recorded vital signs of patients.
  • Documented patient records during procedures and added notes taken to treatment chart.
  • Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
  • Exposed dental diagnostic x-rays.
  • Selected and prepared tools used for procedures by sanitizing and arranging.
  • Exposed diagnostic dental x-rays to analyze teeth condition.
  • Gave patients desensitizing agents to prepare for anesthetic administration.
  • Gathered and documented patient medical and dental histories and vital signs.
  • Briefed patients on dental procedures and payment plans to help make informed decisions.
  • Fabricated custom teeth impressions and temporary restorations for patients from given samples.
  • Created and fit dental appliances for patients. adjusting as necessary.
  • Assisted dentist during examination by retracting patient's tongue and cheeks.

Server

Waffle House
Gulfport, MS
03.2021 - 02.2024
  • Provided excellent customer service to ensure satisfaction.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided exceptional service to high volume of daily customers.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Delivered food orders promptly and courteously.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Assisted in training new servers.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Followed health safety guidelines when preparing and serving food products.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Checked food before serving it to customers.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Greeted guests and provided menus.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Stayed informed about daily specials, new menu items, promotions.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Trained new employees on restaurant procedures and plating techniques.
  • Addressed complaints to kitchen staff and served replacement items.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Prepared drinks according to standard recipes.
  • Conducted regular inventory checks to maintain adequate levels of necessary supplies.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Trained new employees to perform duties.
  • Served food and beverages to patrons and confirmed complete orders.
  • Stocked service areas with supplies during slow periods.
  • Informed customers of daily specials and signature menu items.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Prepared checks, itemizing total meal costs and taxes.
  • Presented menus and answered questions regarding items.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Filled condiments and napkin containers during slack periods.
  • Set up tables in between patrons to reduce wait times.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Responded to ad hoc cleaning duties at end of shift.
  • Brought wine selections to tables with appropriate glasses and poured for customers.

Lead Busser

Texas Roadhosue
Gulfport, MS
08.2020 - 11.2020
  • Continually monitored the dining room for any potential issues that may arise.
  • Ensured cleanliness of restaurant, including tables, chairs, floors, windows, and other surfaces.
  • Assisted servers in providing outstanding customer service.
  • Performed opening and closing duties including cleaning tasks as necessary.
  • Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
  • Maintained table settings by removing courses, replacing utensils, and refilling beverages.
  • Proactively removed used plates, silverware, and glasses from tables between courses.
  • Greeted guests and provided them with menus.
  • Maintained a safe work environment by adhering to all safety policies and procedures outlined by the company's health department regulations.
  • Communicated with kitchen staff regarding any special orders or dietary restrictions requested by guests.
  • Wiped down tables after each seating to prepare for next customers.
  • Delivered food items from the kitchen to the dining room table.
  • Displayed excellent knowledge of menu items and ingredients upon guest inquiries.
  • Stocked condiments on tables as needed throughout the shift.
  • Stocked cabinets or serving areas with condiments and refill condiment containers.
  • Informed guests about daily specials and menu changes.
  • Maintained and tracked company inventory items to prevent discrepancies and material losses.
  • Provided assistance to wait staff during peak periods of business activity.
  • Prepared the dining room for upcoming meals by setting up tables with appropriate supplies.
  • Greeted customers to seat patrons at tables according to availability and customer preferences.
  • Responded promptly to complaints or requests from patrons or staff members.
  • Checked restrooms periodically throughout shifts for cleanliness.
  • Ensured all dishes were properly cleaned prior to being returned to the kitchen area.
  • Promptly cleared away dirty dishes from tables while ensuring that no spills occurred.
  • Resolved conflicts between servers or customers in a timely manner.
  • Supervised team of bussers to ensure efficient and effective service.
  • Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
  • Restocked condiments and drink station supplies to maintain customer satisfaction.
  • Followed safety and sanitation guidelines in accordance with local health regulations.
  • Cleared tables to maintain high turnover rate and minimize wait times.
  • Wiped down and cleaned chairs, booths, and highchairs.
  • Helped employees complete required activities during peak periods.
  • Restocked dining room with plates, glassware and utensils, maintaining adequate workstation supplies.
  • Notified manager of issues with equipment or breakage.
  • Expedited food to tables to assist servers during busy periods.
  • Observed tables to tend to guest needs and identify customer service opportunities.
  • Swept and mopped front-of-house and back-of-house floors using various tools.
  • Maintained stock and cleanliness of stations for meal periods with silverware, linens and condiments.
  • Effectively multitasked within fast-paced environment.
  • Supported serving staff in delivering accurate and well-presented food orders.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Removed trays and stacked dishes for return to kitchen after finished meals.
  • Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
  • Oversaw inventory in buffet and reported replacement needs to kitchen management.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Filled and served various beverages for customers.
  • Participated in ongoing training to enhance job skills and knowledge.
  • Resolved guest complaints to maintain complete customer satisfaction.
  • Stocked displays with new and transferred merchandise.
  • Asked customers about meals to assess satisfaction and collect vital feedback.
  • Greeted guests with friendliness and professionalism.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Stocked service stations with ice, napkins and straws.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Greeted frequent visitors by name and explained new promotions.

Education

Associate of Arts - Dental Assisting

Delta College
Covington, LA
12-2023

Associate of Arts - Dental Assisting

Pearl River Community College
Poplarville, MS
05-2023

High School Diploma -

West Harrison High School
Gulfport, MS
05-2021

Skills

  • Patient Education
  • Patient Relations
  • Dental Hygiene
  • Patient Services
  • Instrument Preparation
  • Clinical Support
  • Procedure Support
  • Inventory Management
  • Patient Counseling
  • Equipment Sterilization
  • Oral Surgery
  • Dentrix Proficiency
  • OSHA Regulations Knowledge
  • Patient Care Coordination
  • Stress Management Techniques
  • Restorative Procedures
  • Restorative Dentistry
  • Treatment Room Breakdown
  • Exam Room Setups
  • Regulatory Compliance
  • X-Ray Processing
  • Dental Radiography
  • Infection Control Procedures
  • Chair-Side Support
  • Taking X-Rays
  • Electronic Charting
  • Dental Impression Specialist
  • Oral X-Rays
  • Treatment Room Setup
  • Dental Terminology Knowledge
  • Periodontics
  • Sterilization Techniques
  • Complex Problem-Solving
  • Patient Records Gathering
  • Oral Healthcare
  • Dental Impressions
  • Patient Schedule Management
  • First Aid Training
  • Dental Staff Support
  • Patient Scheduling
  • Strong Writing and Verbal Skills
  • Chairside Assistance
  • Disinfecting Rooms and Equipment
  • Appointment Scheduling
  • Team Collaboration

Timeline

Dental Assistant

Affordable Dentures & Implants
01.2024 - 02.2024

Server

Waffle House
03.2021 - 02.2024

Lead Busser

Texas Roadhosue
08.2020 - 11.2020

Associate of Arts - Dental Assisting

Delta College

Associate of Arts - Dental Assisting

Pearl River Community College

High School Diploma -

West Harrison High School

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Dmarion Shaffer