Benjamin Palmer
Fort Worth,TX
Summary
Creative Game Developer with an eye for engaging, interactive experiences. A dedicated professional with more than 20 years of experience designing and running content for various editions of Dungeons & Dragons, as well as two published books, a thriving Patreon, and a wildly successful Kickstarter.
Overview
12
12
years of professional experience
20
20
Years of dungeon master experience
Work History
Lead Game Designer
Adventures Await Studios
04.2020 - Current
- Designed and implemented gameplay mechanics and interactive elements for various systems.
- Created core game storylines, role-play mechanics and character biographies for new systems.
- Balanced and adjusted gameplay experiences to increase critical and commercial success of product.
- Collaborated with game designers, artists and testers to ensure quality product delivery.
Microsoft Office 365 Concierge Ambassador
Zones, Inc.
10.2022 - 04.2023
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Developed and implemented preventive maintenance procedures.
- Translated complex technical issues into digestible language for non-technical users.
- Responded to customer inquiries and provided technical assistance over phone and via email.
IT Support Specialist
Xpressdocs
08.2018 - 03.2021
- Assisted with updating technical support best practices for use by team.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Documented support interactions for future reference.
- Managed high levels of call flow and responded to customers' technical support needs.
Sales Manager
Staples
01.2011 - 07.2018
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Established and cultivated solid business relationships with new or existing customers.
Technical Support Representative
Right Networks
02.2014 - 09.2015
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Monitored systems in operation and quickly troubleshot errors.
- Monitored system performance to identify potential issues.
Education
Video Game Design
Champlain College
Burlington, VTBachelor of Science - Information Technology
University of Massachusetts - Lowell
Lowell, MA06.2012
Associate of Science - Information Technology
Northern Essex Community College
Haverhill, MA06.2009
High School Diploma -
Haverhill High School
Haverhill, MA06.2006
Skills
- Visual Product Development
- Quality Control Analysis
- Delivery Schedules
- Project Requirements
- Interpersonal and Written Communication
- Idea Generation
Accomplishments
- Successful Patreon with over 400 concurrent patrons outputting three or more Dungeons & Dragons 5e compatible adventures every month.
- Raised $74,887 on Kickstarter to publish an anthology of original adventures.
- Published in numerous issues of Broadsword magazine.
Timeline
Microsoft Office 365 Concierge Ambassador
Zones, Inc.
10.2022 - 04.2023
Lead Game Designer
Adventures Await Studios
04.2020 - Current
IT Support Specialist
Xpressdocs
08.2018 - 03.2021
Technical Support Representative
Right Networks
02.2014 - 09.2015
Sales Manager
Staples
01.2011 - 07.2018
Video Game Design
Champlain College
Bachelor of Science - Information Technology
University of Massachusetts - Lowell
Associate of Science - Information Technology
Northern Essex Community College
High School Diploma -
Haverhill High School
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