Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

DOAN MESSENGER

Bethesda,MD

Summary

Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies

Overview

6
6
years of professional experience

Work History

Retail Services Representative III

Security Federal Bank
06.2022 - 08.2024
    • Assisted customers with account reconciliation, research requests, check orders, wire transfers, and debit cards while seeking opportunities to develop customer relationships and identify referral opportunities
    • Responsible for handling all phases of teller transactions efficiently and accurately following Security Federal's check cashing and deposit policies with adherence to Regulation CC-Funds availability, including consumer and business checking, savings, cash advance, and payments, as needed
    • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions
    • Maintained responsibility for cash drawer; follow proper balancing policies and procedures with adherence to balancing requirements based on position parameters.
    • Answered incoming calls from customers regarding account balances, fees, overdraft protection, loans and other related issues in a courteous manner.

Teller

First Community Bank
06.2021 - 06.2022
  • Balanced cash drawer and maintained full accountability for assigned cash on hand.
  • Completed financial transactions, including deposits, withdrawals, and loan payments.
  • Verified the accuracy of customer account information prior to processing transactions.
  • Updated account information for customers when requested, including address changes or name modifications.
  • Ensured that all customer data was kept confidential according to bank policy standards.

Front Desk Receptionist

Fancy Nails Care LLC
02.2019 - 06.2021
  • Greeted and welcomed customers in a professional manner while managing multiple tasks simultaneously.
  • Processed payments received from customers via cash or credit card transactions accurately and efficiently
  • Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.

Education

Bachelor of Business Administration - Management

Augusta University
Augusta, GA

Associate in Applied Science (A.A.S.) - Business Administration, Management

Aiken Technical College
Graniteville, SC

Skills

  • Financial Transactions
  • Detail Oriented
  • Communication
  • Client Relationship Building
  • Account Management
  • Customer Service
  • Multitasking and Organization
  • Team Collaboration

LANGUAGES

English
Vietnamese

Timeline

Retail Services Representative III

Security Federal Bank
06.2022 - 08.2024

Teller

First Community Bank
06.2021 - 06.2022

Front Desk Receptionist

Fancy Nails Care LLC
02.2019 - 06.2021

Associate in Applied Science (A.A.S.) - Business Administration, Management

Aiken Technical College

Bachelor of Business Administration - Management

Augusta University

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