Dmetric Howell
San Antonio,TX
Summary
Dedicated and highly organized Customer Service representative eager to providing quality care for ultimate customer satisfaction. Disciplined military professional with a proven ability to establish and maintain excellent communication and relationships with clients. Committed to identifying customer needs and swiftly providing effective solutions to all problems. Magnificent time management skills combined with superior knowledge of the customer service industry. A very hardworking, great team-member, and excited to join the next team.
Overview
9
9
years of professional experience
Work History
SUPPLY TECHNICIAN
U.S. AIR FORCE
01.2020 - Current
- Worked and communicated with over 1100 clients and customers, adapting to expectations and providing quality goods and supplies on consistent basis.
- Leveraged developmental approach to managing a team of 4, collaboratively identifying and implementing training and growth opportunities to help further their career.
- Demonstrated ability to take on duties that are outside my normal scope of work which included being primary point of contact and organizer for numerous volunteer events.
SUPPLY JOURNEYMAN
Air Force
10.2015 - 12.2020
- Adjusted and adhered to all policies and procedures required by USAF, led to increase in overall work output directly contributing to flying mission success
- Provided direct customer support to over 1100 aircraft mechanics which included ordering, tracking, stocking, inventorying, and shipping multi-billion dollars’ worth of equipment
- Managed and maintained inventory for $1B worth of government equipment to include creating a log to track movement of equipment and maintaining records of shipments and invoices.
- Maintained basic knowledge of practices associated with government agency guidelines for aircraft installations.
OVERNIGHT
STOCKER, WALMART
04.2014 - 05.2015
- Consulting inventory reports, unpacking merchandise, arranging items on shelves
- Improved time management skills at self-paced work environment.
- Stocked shelves in a timely manner, became knowledgeable of department quickly leading to swift assigned work completion, which translated to helping others stock more product on shelves, increased sales by 10%.
- Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
Education
A.S - Logistic
Community College of The Air Force
Montgomery, AL04.2020
Skills
- Problem Solving
- Project Management
- Ability to multitask efficiently
- Team Builder
- Strategic Planning
- Collaboration
- Critical Thinking
- Communication
- Management
- Logistics
Timeline
SUPPLY TECHNICIAN
U.S. AIR FORCE
01.2020 - Current
SUPPLY JOURNEYMAN
Air Force
10.2015 - 12.2020
OVERNIGHT
STOCKER, WALMART
04.2014 - 05.2015
A.S - Logistic
Community College of The Air Force