Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Military Service
Timeline
Generic

D'Metric Kendrick

Thomson,USA

Summary

Skilled Medical Assistant with 18 years of experience in patient care, medical administration, and laboratory procedures. Proficient in managing medical records, scheduling appointments, and coordinating follow-up visits. Proven expertise in phlebotomy, patient intake, and vital sign collection. Possess certifications in Medical Coding and Certified Medical Assistant (AAMA). Strong communication skills and experience in customer service. Seeking a role in medical administration where I can utilize my skills to enhance patient care and contribute to the healthcare process.

Certified Medical Assistant with a strong focus on patient care and clinical support. Skilled in administering medications, recording vital signs, and managing patient records. Known for reliability, adaptability, and effective teamwork. Proven ability to collaborate with healthcare professionals to achieve positive outcomes.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Certified Medical Assistant

Medical Associates Plus
09.2022 - Current
  • As a certified medical assistant at Medical Associates Plus, I have the privilege of being at the forefront of patient care, where my role is instrumental in ensuring a seamless healthcare experience
  • Each day begins with patient intake
  • I meticulously record vital signs-such as blood pressure, heart rate, and temperature-and gather comprehensive medical histories, allowing our healthcare providers to make informed decisions tailored to each individual's needs
  • In addition to patient care, I handle a variety of critical administrative responsibilities that are crucial for the smooth operation of our clinic
  • This includes scheduling appointments, coordinating follow-up visits, and managing medical records using electronic health record systems
  • I take pride in ensuring that patient information is up-to-date and compliant with privacy regulations, allowing for efficient care delivery
  • My role also involves processing insurance claims and verifying patient coverage, which helps alleviate financial stress for our patients
  • Maintaining a clean and organized workspace is paramount, so I regularly ensure that examination rooms and common areas meet hygiene standards and are well-stocked with necessary medical supplies
  • During patient examinations and procedures, I assist physicians by preparing instruments, supporting patients, and documenting findings accurately in their medical records, all while ensuring a comforting atmosphere to alleviate any anxiety they may feel
  • I recognize the importance of effective communication in my role
  • I actively listen to patients' concerns, address their questions, and provide education on treatment plans or preventive care strategies
  • My dedication to exceptional patient service fosters trust and enhances the overall experience for everyone who walks through our doors
  • With a keen focus on professionalism and patient confidentiality, I strive to create a welcoming environment emphasizing health and wellness
  • Contributing to the healthcare process fulfills my passion for helping others and allows me to play a vital role in improving the lives of patients within our community

Rural Carrier Associate

Unites States Postal Services
06.2022 - 09.2022
  • As a USPS rural carrier, I played a crucial role in connecting communities through the timely delivery of mail and packages
  • My day started with sorting the mail by route to enhance efficiency
  • Navigating diverse landscapes and varying weather, I built meaningful relationships with customers, who appreciated my friendly service and often shared updates or questions about postal services
  • In addition to standard mail, I efficiently handled packages, ensuring safe deliveries to homes and businesses while prioritizing safety on the roads
  • I also communicated and solved challenges like unclear addresses and customer inquiries with promptness
  • Overall, being a USPS rural carrier was a rewarding opportunity to serve my community, ensuring residents received essential correspondence and packages on time

Certified Medical Assistant (CMA)

Augusta University Health System/ Georgia Cancer Center
10.2020 - 05.2022
  • As a Certified Medical Assistant (CMA) at the Georgia Cancer Center, I played a vital role in enhancing the patient experience and delivering high-quality care
  • My responsibilities included:
  • Building Patient Relationships: I welcomed patients and assisted with the check-in and check-out processes to help ease their anxieties
  • Providing Clinical Support: I assisted healthcare providers during examinations and prepared examination rooms with the necessary equipment
  • Delivering Quality Patient Care: I collected vital signs and patient histories, ensuring meticulous documentation to support tailored treatment plans
  • Managing Administrative Tasks: I handled appointments, processed insurance, and maintained patient records to streamline workflows
  • Facilitating Communication: I communicated essential treatment information between patients and the healthcare team
  • Educating Patients: I provided information on diagnoses, treatment options, and post-care instructions to empower patients in their health journeys
  • Collaborating with a Dedicated Team: I worked alongside physicians and nurses to create a supportive environment that prioritizes patient care
  • In this role, my compassionate approach and strong communication skills significantly impacted the lives of patients at the Georgia Cancer Center

Lead Floor Phlebotomist

CSL Plasma
05.2019 - 03.2022
  • Respond to and assist with donor reactions according to established guidelines
  • Monitor donors and equipment to ensure donors' health and the product's quality
  • Set up, disconnect, and operate the automated plasmapheresis machines, including responding to and evaluating all troubleshooting displays and documenting exceptions
  • Ensure the proper calibration and maintenance of plasmapheresis machines and associated equipment
  • Training may also be provided for the repair of plasma equipment
  • Ensure the proper cleaning of equipment and work areas between donors
  • Maintain accurate and thorough documentation of production records

Medical Laboratory Technician- Phlebotomist

Self-Regional Healthcare
02.2015 - 05.2019
  • Perform all phases of blood donor processing and blood banking procedures, clinical bacteriology, serology, immunohematology, hematology, general and clinical chemistry, toxicology and urinalysis
  • Use lab equipment to analyze specimens (samples) of tissue, blood, and body fluids
  • Examine specimens under microscopes
  • Record and file results of laboratory tests
  • Assemble, disassemble, and maintain laboratory equipment
  • Collect and manage samples of blood and other fluids from patients; ensure patient safety during the sample collection process
  • Record and document patient information accurately; perform data entry and other office tasks as required for sample processing
  • Follow all standard procedures and safety regulations; used asepsis techniques during phlebotomy procedures
  • Communicate with patients, collect their health information and answer their questions regarding phlebotomy procedures
  • Ensured quality control by performing routine maintenance on lab equipment and calibrating instruments as needed.
  • Performed routine maintenance and calibration of laboratory equipment to produce accurate results.

Certified Medical Assistant (AAMA)

Michelle Mason-Woodard Primary Care
10.2012 - 01.2015
  • Efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, patient processing, billing and bookkeeping) that allowed doctors and nursing staff to focus on the health concerns of their patients
  • Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing venipuncture, injections and various diagnostic procedures and ancillary tests (e.g., EKGs and urinalysis)
  • Created referrals, appointment scheduling, while checking in clients and greeting customers

Patient Care Technician (Emergency Room)

Southeast Georgia Health System
03.2009 - 07.2011
  • Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing venipuncture, injections and various diagnostic procedures and ancillary tests (e.g., EKGs)
  • Provided assistant in routine patient care and medical related administrative support activities in the emergency department
  • Assisted in teaching patients self care, to include crutch walking, catheter care, and splint care, and encouraged patients to achieve independence within their limitations
  • Accurately and timely reported observations to the nurse and recorded accurately and routinely, all vital signs and other pertinent information for the nurse

Advance Medical Laboratory Technician/ Medical Assistant

United States Navy
07.1999 - 03.2008
  • Assisted Medical Department Officers in the performance of Preventive Medicine and Occupational Health Programs for Navy and Marine Corps forces ashore and afloat
  • Performed and supervised the performance of advanced laboratory procedures such as the auto analyzers, recording spectrophotometers, blood gas analyzers, osmometers, gas chromatographs, electrophoreses apparatus, sequential multiple analyzers, and other procedures, as required
  • Performed all phases of blood donor processing and blood banking procedures, clinical bacteriology, mycology, serology, immunohematology, hematology, parasitology, general, and clinical chemistry, toxicology and urinalysis

Education

Associates of Arts - Business Administration

Strayer University
Augusta, GA
09.2024

Associates in Health Sciences - Advanced Medical Technologist

Naval School Of Health Sciences
San Diego, CA
02.2005

High school diploma - Medical Assistant

Everest College
Everett, WA
08.2010

Skills

  • EMR Systems
  • Experience Administering Injections
  • Laboratory Experience
  • Phlebotomy
  • Medical Billing
  • Triage
  • Venipuncture
  • Vital Signs
  • Pediatrics Experience
  • Customer Service
  • Medical Records
  • Catheter Care
  • Medication Administration
  • Medical Office Experience
  • Patient Care
  • Anatomy Knowledge
  • Medical Terminology
  • Medical Coding
  • Clerical Experience
  • Insurance Verification
  • Epic
  • Care Plans
  • Internal Medicine
  • Revenue Cycle Management
  • HIPAA
  • Communication Skills
  • Nursing
  • ICD-9
  • HIPAA compliance
  • Medical terminology
  • Specimens collection and processing
  • Patient scheduling

Accomplishments

  • Mentored junior staff on new radiological equipment operation.
  • Recognized for outstanding dedication to patient care.
  • Recognized for going above and beyond the call of duty.

Certification

  • Certified Medical Assistant (AAMA), 07/20 to 07/25, 2431037
  • CPR Certification
  • BLS Certification
  • Medical Coding Certification
  • Certified Professional Coder
  • Certified Phlebotomy Technician
  • NRCMA
  • ACLS Certification
  • RMA

Military Service

United States Navy, E-4

Timeline

Certified Medical Assistant

Medical Associates Plus
09.2022 - Current

Rural Carrier Associate

Unites States Postal Services
06.2022 - 09.2022

Certified Medical Assistant (CMA)

Augusta University Health System/ Georgia Cancer Center
10.2020 - 05.2022

Lead Floor Phlebotomist

CSL Plasma
05.2019 - 03.2022

Medical Laboratory Technician- Phlebotomist

Self-Regional Healthcare
02.2015 - 05.2019

Certified Medical Assistant (AAMA)

Michelle Mason-Woodard Primary Care
10.2012 - 01.2015

Patient Care Technician (Emergency Room)

Southeast Georgia Health System
03.2009 - 07.2011

Advance Medical Laboratory Technician/ Medical Assistant

United States Navy
07.1999 - 03.2008

High school diploma - Medical Assistant

Everest College

Associates of Arts - Business Administration

Strayer University

Associates in Health Sciences - Advanced Medical Technologist

Naval School Of Health Sciences

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D'Metric Kendrick