D'Metrius J. Herring
Bowie,MD
Summary
As a Computer Science major, I possess a strong foundation in Information Technologies, Cybersecurity, and Data Science. I have a diverse skill set in coding languages such as Python, Java, and C++. I am keen to apply my academic knowledge and hands-on experience to contribute effectively to challenging roles related to Information Technologies, Cybersecurity, and Data Science. I am committed to continuous learning and staying updated with the latest trends and developments in information technologies, cybersecurity, and data science.
Overview
3
3
years of professional experience
Work History
IT Support Specialist Intern
Ardmore Elementary
05.2024 - 07.2024
- Provides technical support to teachers, staff, and students, troubleshooting issues with hardware, software, and network connectivity.
- Sets up and maintains classroom computers, printers, and other technology.
- Assists with basic troubleshooting of devices like tablets, projectors, and interactive whiteboards.
Remote Customer Service
Finish Line
08.2023 - 03.2024
- Deliver outstanding customer support through various communication channels, including phone, email, and chat.
- Skilled in navigating and utilizing Finish Line's internal software systems and databases for inventory management, customer service inquiries, and claims processing. Leveraged technical knowledge to improve operational efficiency and provide accurate, data-driven support.
- Maintain a high level of professionalism and attention to detail while assisting customers remotely.
Shift Leader
Chipotle
04.2021 - 08.2021
- Lead and supervise a team of employees, ensuring smooth operations during shifts.
- Provide training, coaching, and guidance to team members on Chipotle's standards, procedures, and customer service.
- Provide exceptional customer service by addressing customer concerns, resolving complaints, and ensuring a positive dining experience.
Education
Bachelor of Science - Computer Science
Morehouse College
Atlanta, GA05.2025
Skills
- Programming Languages: C, C, Python, and JavaScript
- Softwares: Figma, Adobe Creative Suite, Microsoft Office, Excel, WebFlow, AWS, MySQL, React, Power BI, Salesforce
- Computer Programming, I & II
- Data Structures & Algorithm
- Software Engineering
- Deep understanding of security protocols, risk management, and hands-on experience in malware analysis, risk analysis, and reverse engineering
- Skilled in incident detection, analysis, containment, eradication, and recovery, complemented by knowledge of the latest cybersecurity trends
- Demonstrated proficiency in end-user support and IT operations management Strong grasp of network fundamentals including TCP/IP & DNS, with an emphasis on troubleshooting, problem resolution, and user education
- Soft Skills: Leadership, Communicator, Developer, Creative, Collaborative, Excellent Customer Relationship, Consulting
- Software installation
- Remote support
- Technical support
- Microsoft outlook
- Customer service
Timeline
IT Support Specialist Intern
Ardmore Elementary
05.2024 - 07.2024
Remote Customer Service
Finish Line
08.2023 - 03.2024
Shift Leader
Chipotle
04.2021 - 08.2021
Bachelor of Science - Computer Science
Morehouse College
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