Dawn Graves

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
• Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
• Maintained database systems to track and analyze operational data.
• Gathered, organized and input information into digital database.

• Facilitated group and individual therapy in outpatient setting.
• Kept accurate and detailed records to track and document client progress.
• Coordinated care with other professionals to provide clients with comprehensive support.
• Taught substance abuse classes to help clients understand consequences of drug and alcohol use.
• Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
• Supported aftercare planning for continued recovery after treatment.
• Provided counseling and support to clients with drug and alcohol abuse issues.
• Provided crisis intervention to address clients' immediate needs and prevent harmful behaviors.
• Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
• Coordinated with healthcare providers to address co-occurring mental health disorders in conjunction with addiction treatment efforts.
• Assisted clients in navigating insurance processes related to their treatment coverage options, reducing barriers to accessing care.
• Developed relapse prevention strategies for clients transitioning out of treatment programs, empowering them to maintain long-term sobriety.
• Reduced substance abuse relapse rates by implementing evidence-based counseling strategies and treatment plans.
• Collaborated with multidisciplinary teams to develop comprehensive care plans, ensuring continuity of care for clients.
• Maintained accurate documentation of client progress, facilitating informed decision-making within the treatment team.

• Monitored client progress to make necessary adjustments for client success.
• Developed individual treatment goals based on history and diagnosis.
• Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
• Used knowledge of different treatment modalities to provide clients with individualized options for successful outcomes.
• Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
• Improved patient adherence to aftercare programs, providing consistent follow-up support and resources.
• Increased patient engagement in group therapy sessions by fostering a safe and supportive environment for open communication.
• Established trusting relationships with clients, creating an open dialogue about their experiences and challenges related to substance abuse.
• Conducted thorough assessments of clients'' needs, identifying appropriate interventions and therapies for optimal results.
• Provided crisis intervention services when necessary, deescalating situations and connecting clients with appropriate resources.
• Contributed to ongoing staff training initiatives, sharing best practices in addiction counseling techniques and approaches.

• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Contributed to a positive workplace culture by organizing team-building events and celebrations for special occasions.
• Facilitated timely project completion with diligent tracking of deadlines and progress reports.
• Managed sensitive information with discretion while following strict confidentiality protocols as required within the company''s guidelines.
• Developed and maintained standard operating procedures for the office, ensuring consistency and compliance with company policies.
• Maintained a professional office environment through attention to cleanliness, organization, and aesthetics.
• Ensured accurate financial recordkeeping by managing expense reports, invoices, budgets, and payroll documentation.
• Provided backup support to other staff members during periods of high workload or employee absences to ensure continuity of operations.
• Enhanced team productivity by providing administrative support, including scheduling, travel coordination, and meeting preparation.
• Served as the primary point of contact for external partners such as vendors or clients to foster strong professional relationships.
• Increased customer satisfaction by promptly addressing inquiries and resolving issues via phone, email, or in-person interactions.
• Prioritized tasks effectively under tight deadlines while ensuring accuracy and attention to detail in all deliverables.
• Optimized document storage by digitizing paper records using scanning technology and maintaining organized electronic file systems.
• Prepared comprehensive reports for upper management utilizing advanced skills in Microsoft Office applications such as Word, Excel, PowerPoint.
• Prepared and edited documents to produce precise, accurate and professional communication.
• Input data into spreadsheets and databases.
• Purchased and maintained office supplies.
• Edited and proofread documents for accuracy and completeness.
• Processed incoming and outgoing mail and packages according to established procedures.
• Compiled and analyzed data to produce reports.
• Edited documents to keep company materials free of grammar errors.

All classes completed for Masters in Healthcare Administration. Just need to do an internship.

• 3.8 GPA