Dvina Hall
Louisville,KY
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Factory Production Worker
GE Appliances, A Haier
Louisville, KY
01.2022 - Current
- Operated machinery to fabricate and assemble product components.
- Assisted in the troubleshooting of production line equipment malfunctions.
- Loaded parts onto conveyor belts for further processing.
- Maintained a clean and safe work area in accordance with OSHA standards.
- Repaired defective parts using hand tools, power tools, welding equipment.
Warehouse Associate
Amazon
Louisville, KY
01.2021 - 01.2022
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Unloaded materials from trucks using forklifts and pallet jacks.
- Packed goods for shipment in accordance with customer instructions.
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
- Inspected returned merchandise for damage or defect before restocking shelves or returning it back to suppliers and vendors.
Money Handler
Garda World Cash Logistics
Louisville, KY
06.2019 - 06.2020
- Learned and adapted quickly to new technology and software applications.
- Excellent communication skills, both verbal and written.
- Demonstrated leadership skills in managing projects from concept to completion.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
Cook
MAPCO Mart
Louisville, KY
08.2017 - 08.2019
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Waitress
Captain D's Seafood
Louisville, KY
08.2016 - 08.2017
- Used cash registers and credit card machines to cash out customers.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Package Handler
UPS
Louisville, KY
08.2015 - 09.2015
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Used hand-held scanners and physical logs to accurately track item movements.
- Removed jams and unblocked conveyor system to maintain flow of goods.
Cashier
Kroger Club
Louisville, KY
11.2014 - 03.2015
- Stocked, tagged and displayed merchandise as required.
- Processed refunds and exchanges in accordance with company policy.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
Lifeguard
Kentucky Kingdom And Hurricane Bay
Louisville, KY
05.2014 - 09.2014
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Attentively monitored swimmers to identify distress.
Education
High School Diploma -
Seneca High School
Louisville, KY06.2014
Skills
- Processing Knowledge
- Inventory Control
- Vigilant and Watchful
- Report Preparation
- Reliability
- Regulatory Compliance
- Team Collaboration
- Product Knowledge
- Stock Replenishment
- Safety Compliance
- Assembly Line
- Assembly and production
- Handling raw materials
Timeline
Factory Production Worker
GE Appliances, A Haier
01.2022 - Current
Warehouse Associate
Amazon
01.2021 - 01.2022
Money Handler
Garda World Cash Logistics
06.2019 - 06.2020
Cook
MAPCO Mart
08.2017 - 08.2019
Waitress
Captain D's Seafood
08.2016 - 08.2017
Package Handler
UPS
08.2015 - 09.2015
Cashier
Kroger Club
11.2014 - 03.2015
Lifeguard
Kentucky Kingdom And Hurricane Bay
05.2014 - 09.2014
High School Diploma -
Seneca High School