Dylon Hernandez

• Started a realtor initiative in early '25 collaborating with 10 Real Estate Groups; sharing color tools and paint discounts for new homeowners; expanding as we continue outreach
• Outreach to contractors with aproixmately 100 calls/week converting to increased sales and new charge accounts
• Involved with the Employee Resource Group (ERG) creating a monthly newsletter; While also attending community events as an ERG leader to network and grow SW market share
• Increased productivity by prioritizing tasks according to urgency and delegating responsibilities when appropriate.
• Facilitated clear communication across language barriers during sales, business development, or spray machine demo sessions as needed.

• Managed administrative and clerical tasks, maintaining accurate; confidential legal records and payment transactions
• Processed approximately 1000 legal documentation weekly with accuracy, ensuring compliance with court regulations when entering data and billing
• Coordinated with attorneys and court officials to facilitate smooth proceedings, running DMV abstracts, lifting suspensions
• Provided Spanish translation services for court proceedings, improving accessibility to a large Latin population (43.2% in Freeport, NY)
• Strengthened public trust by providing exceptional customer service to individuals seeking assistance or information about their cases.

• Processed transactions at a high & efficient rate, consistently ringing up approximately $20,000 after multiple 10 hour sale days
• Advised clients on product selections tailored to specific health and wellness goals.

• Enhanced communication among team members to foster a collaborative and supportive work environment.
• Established a training guide for new hire advancement
• Managed daily cash reconciliations, ensuring accuracy and eliminating discrepancies in financial reporting.

• Oversaw office operations, managing patient schedules, records, and document processing for 8 rotating primary care physicians
• Provided excellent customer service to approximately 100 daily patients
• Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
• Reduced administrative errors by implementing a double-check system for all outgoing correspondence and medical orders.
• Ensured compliance with HIPAA regulations through proper handling of sensitive patient information within the office setting.