D’mia Haynes
Montgomery
Summary
Dynamic professional with extensive experience in security and customer service, notably at Loomis Armored US. Proven ability to uphold security protocols while delivering exceptional service. Skilled in surveillance and problem-solving, ensuring client trust and satisfaction. Recognized for maintaining accuracy and efficiency in high-pressure environments, contributing to improved operational outcomes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
AST Guard
Loomis Armored US
04.2024 - Current
- Upheld a professional appearance and demeanor while on duty, projecting authority and confidence to deter potential threats and instill trust in clients.
- Delivered and picked up cash on a daily from customers.
- Did routine cash replenishments on atms and cardtronics. Also, maintained system updates and replaced supplies.
General Expeditor
USPS
11.2016 - 10.2023
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Improved delivery times by closely monitoring and prioritizing urgent orders.
Customer Service Representative
Medicaid
11.2014 - 11.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
92G Culinary Specialist
Army National Gaurd
10.2010 - 07.2015
- Conducted regular equipment maintenance checks, ensuring optimal functionality for efficient meal preparation.
- Maintained accurate records of food supplies, enabling timely replenishment of essential ingredients without delays in meal preparation.
- Coordinated with other departments for smooth operation during special events, ensuring proper communication and execution of tasks between teams.
- Provided excellent customer service to military personnel, addressing any concerns or special requests promptly and professionally.
Education
High School Diploma -
Jefferson Davis High
Montgomery, AL05.2010
Skills
- Verbal and written communication
- Physical stamina
- Security protocols
- Physical fitness
- Surveillance
- Punctuality
- Reporting skills
- Access control
- Security camera monitoring
- Perimeter security
- Vehicle inspection
- Customer service
- Honest and dependable
- Team leadership
- Reliable and responsible
- Attentive and observant
- Active listening
- Team player
- Data entry
- Coaching and mentoring
- Federal and state regulation compliance
- Time management
- Attention to detail
- Problem-solving
- Problem-solving abilities
- Excellent communication
- Multitasking Abilities
- Critical thinking
- Computer skills
- Effective communication
- Firearms handling
Certification
DOT Certification
Timeline
AST Guard
Loomis Armored US
04.2024 - Current
General Expeditor
USPS
11.2016 - 10.2023
Customer Service Representative
Medicaid
11.2014 - 11.2015
92G Culinary Specialist
Army National Gaurd
10.2010 - 07.2015
High School Diploma -
Jefferson Davis High
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