Dmitri Kolpacoff
Yreka
Summary
Results-driven Case Management Supervisor with four years of experience in leading high-performing teams and managing complex caseloads. Expertise in optimizing budgets, ensuring compliance with industry regulations, and enhancing staff productivity. Achievements include increasing profit margins and expanding the patient base through effective caregiver support. Committed to fostering staff development, and promoting quality standards to improve overall patient well-being.
Overview
6
6
years of professional experience
Work History
Clinical Therapy Intern
Redding Therapy Center
Redding
07.2024 - Current
- Facilitated group therapy sessions and activities that taught patients to develop positive interpersonal relationships and social skills
- Monitored and reported changes in patients' physical and mental health status
- Assessed patients' physical and mental health and reported any changes to the physician
- Collaborated with medical professionals to provide integrated care to patients with mental health and physical health issues
- Developed and implemented evidence-based interventions that improved patients' overall mental health and well-being
- Educated patients and their families about mental health and behavioral issues, providing resources and guidance to them
Case Management Supervisor
Compass, LLC
Yreka
08.2022 - Current
- Led a team of three case managers, ensuring a perfect retention rate of 100%
- Managed a caseload of eight clients and provided support to approximately 25 staff members assigned to these patients as the Case Management Supervisor
- Maintained an impressive 91% retention rate for SLS support staff responsible for caring for the eight clients in the caseload
- Oversaw and managed a team of 45 support staff in the Far Northern Region (FNRC)
- Assisted the Regional Manager (RM) in preparing weekly budget and management reports to ensure adherence to budgetary limits
- Collaborated with the Regional Manager (RM) to optimize PAHA (Direct 896) and minimize IHSS, prioritizing client benefits and increasing profit margins
- The increase in profit margins allowed us to give an increase in wages
- Played a pivotal role in driving profitability in the Far Northern region, achieving a month-over-month increase of four percent (4%) in profit margins, with an operating expense of $329,426 and a net income of $123,975
- Enforced adherence to model schedules for both SLS support staff and clients, ensuring efficiency and productivity
- Contributed to the expansion of the region by successfully bringing new clients onboard through the assessment process, in collaboration with the RM
- Ensured the team's compliance with the regional center's Title 17 regulations, requirements, and expectations regarding reporting, ISPs, paperwork, home logs, and case files
- Conducted initial interviews for internal and external candidates applying for SLS support staff and case management positions
- Monitored the progress of annual and quarterly reports, case supervision reports, client and staff connections, staff development forms, Emergency Assistance Plan (EAP), and service notes, meticulously documenting all relevant information in client home logs and case files
- Provided oversight to the case management team, ensuring adherence to quality standards set by Compass, LLC, and the Far Northern Regional Center
- Developed and managed the on-call rotation calendar for the case management team, offering backup support to on-call case managers when assistance was needed from the Case Management Supervisor
- Coached and trained staff members in effective communication and behavior redirection techniques for clients
Case Manager
Compass, LLC
Redding
04.2021 - 07.2022
- Effectively supervised and managed a team of 18 staff members, maintaining a retention rate of 75.7%
- Successfully handled a caseload ranging from eight (8) to 12 clients over the past year
- Demonstrated fiscal responsibility by consistently reducing overtime to ensure accurate payroll processing
- Implemented a new policy for efficient communication among on-call case managers
- Maintained a flawless record by achieving 100% accuracy in payroll processing without any errors or corrections
- Acted as a mandated reporter, promptly informing supervisors and Adult Protective Services (APS) about any suspicions or knowledge of clients' declining physical or mental health, medication refusal, or substance abuse
- Wrote and submitted quarterly, annual, and Individual Support Plans (ISPs) reports to FNRC
- Conducted regular meetings with stakeholders and FNRC representatives for each client on an annual and quarterly basis
- Sustained IHSS utilization rates at or above the 95% threshold over the past 12 months
- Compiled and submitted monthly reports for supervisor review
- Collaborated with other case facilitators to develop client and staff schedules, ensuring optimal staffing levels to account for call-offs and time off requests
- Conducted annual performance reviews for staff members within the designated review month
- Aided clients and team members in medication management to ensure safe and accurate administration
- Conducted routine home visits for each client, diligently updating case files and home logs
- Provided 24/7 on-call emergency support for staff and clients at least once per month within the respective region
- Reported any incidents of client injuries and medication issues to FNRC and its representatives
- Responsible for creating monthly schedules within the Quality Service Plan (QSP) system for staff members and their clients
- Participated in interviews for potential new staff members to ensure the best possible match for the clients being served
Operations Manager
Family Service Association
Moreno Valley
12.2018 - 06.2019
- Managed staff development, conflict resolution, and disciplinary processes to ensure a cohesive and productive team
- Implemented project management software to enhance work efficiency and streamline processes
- Generated comprehensive monthly reports for program managers, directors, and administrators, providing valuable insights and data analysis
- Led the successful project management and oversight of the electronic medical record (EMR) system using Welligent Software Solutions, valued at over $200,000
- The implementation of the EMR system enabled effective management of contracts totaling over four million dollars
- Collected and compiled data from various programs within FSA, including agency-wide demographics and outcomes, to prepare for annual reports
- Provided strategic leadership to multiple direct reports and a staff of 25, supporting the implementation of projects aligned with objectives, activities, indicators, and budget requirements
- Regularly communicated client satisfaction survey results, trends, incidents, and other demographic and statistical reports to program-specific teams
- Prepared and shared follow-up reports with departments following the review and approval of incident and complaint reports and responses by the Chief Programs Officer (CPO), providing necessary training as required
- Coordinated the integration of administrative processes, such as statistics, client satisfaction surveys, and incident and complaint reports, with relevant program, senior, and executive management
- Utilized information gathered from the operations team, program management, senior management, and executive staff to prepare reports and necessary documentation at the program, department, or agency level
- Collaborated with management teams to prioritize departmental needs based on analysis of clients served by FSA programs and potential clients
- Served on multiple boards, including the FSA Board of Directors, HOPE Board of Directors, and HOPE Executive Board, and contributed as a board member for the Safety Committee
Education
Master of Science - Clinical Mental Health Counseling
Capella University
Indianapolis, IN03.2025
Master of Business Administration -
La Sierra University
Riverside, CA06.2018
Bachelor of Science - Psychology
Walla Walla University
Walla Walla, WA12.2016
Skills
- Project Management Software
- Proficient in Microsoft Office 365
- Effective Case Management Strategies
- Team leadership
- Electronic Medical Record Optimization
- Regulatory compliance
- Behavior management
- Multi-cultural therapy
- Trauma counseling
- Personality disorder treatment
- Couples counseling
- Post-traumatic stress disorder treatment
- Individual Psychotherapy
- Relationship building skills
- Clinical assessment
References
References available upon request.
Timeline
Clinical Therapy Intern
Redding Therapy Center
07.2024 - Current
Case Management Supervisor
Compass, LLC
08.2022 - Current
Case Manager
Compass, LLC
04.2021 - 07.2022
Operations Manager
Family Service Association
12.2018 - 06.2019
Master of Science - Clinical Mental Health Counseling
Capella University
Master of Business Administration -
La Sierra University
Bachelor of Science - Psychology
Walla Walla University
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