Dmitri Nikolas Fanourakis
Nokomis
Summary
Seeking better opportunities in the retail industry
Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities.
Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers.
Overview
10
10
years of professional experience
Work History
E-Commerce Online Shopper/Cross Training in Bulk Dept.
Sprouts Farmer's Market
01.2025 - Current
- Enhanced customer satisfaction by providing timely updates on order status and delivery options
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Streamlined order processing and fulfillment by implementing efficient organizational techniques and time management strategies
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route
- Determined and applied appropriate product substitutions for out-of-stock items after consulting with e-commerce customers
- Oversee the ordering, stocking, and selling of bulk products
- Managing the store's inventory of bulk items by placing orders on low or out of stock items
- Receive bulk deliveries and checking for accuracy on orders
- Preparing, wrapping, and pricing bulk packages accurately
- Properly dating and imputing all bulk items into the data tracker on the computer
- Accurately and ensuring proper labeling and pricing on all bulk items
- Filling bulk bins, rotating stock and maintaining inventory to minimize waste and to ensure freshness
- Maintaining and adhering to cleanliness and sanitation to health and safety regulations as well as weights and measures and COOL compliance
- Properly adhere to all sales and managers specials as per company policies
- Assist customers with all bulk questions and concerns. Helping them find what they're looking for by assisting with bagging or weighing purchases
Cashier
Sprouts Farmers Market
08.2024 - 01.2025
- Process each customer’s orders quickly, accurately, and efficiently while ensuring complete customers satisfaction through prompt and friendly service
- Accurately handle customer cash, credit/debit payments, and change, and assist customers by providing information and resolving them complaints
- Following all front-end procedures, assisting with stocking shelves, facing and dusting as needed
- Maintains knowledge of weekly ad items, gives customers direction of product location throughout the store
- Maintains excellent communication with front end manager and head cashier at all times
- Ensure that checkout areas are properly maintained in a clean and orderly condition at all times, and execute all other related duties as assigned
Cashier
ShopRite
01.2022 - 06.2024
- Greet and provide outstanding customer service skills while checking them out
- Identify and accurately scan each products using the POS System
- Accurately scan manufacturing coupons and/or downloaded digital coupons
- Understand the operation of properly handling cash procedures
- Answer all questions
- Check out, assist in bagging groceries and thank them for shopping with us
In-Store Online Shopper
ShopRite (Shop from Home/Order Pickup Deliver)
01.2020 - 01.2022
- Deliver excellent guests services by completing orders taken from ShopRite Website
- Accurately locate and identify each item in various departments
- Provide adequate substitutions when items are out of stock or unavailable
- Bag each item effectively according to ShopRite’s guide and guest’s requests
- Stage guests' cart(s) until pickup or delivery
Assistant Store Manager
Family Dollar
06.2015 - 05.2020
- Greet and assist customers in a positive approachable manner
- Answers questions and resolves customer inquiries and concerns
- Assist customers with checking them out using the POS
- Ensures a clean well-stocked store for customers
- With the direction of the Store Manager, help supervise, train, and develop Store Team Members on Family Dollar operating practices and procedures
- Assists in unloading all merchandise from delivery truck, organizes merchandise and transfer from stockroom to floor
- Assist the Store Manager in ordering merchandise and record keeping including (but not limited to) payroll, scheduling and cash register deposits and receipts
- Support the Store Manager in Loss Prevention
- Follow all Company Procedures and Policies
Education
High School Diploma -
Middle College Hign School
Long Island City, NYSkills
- Customer service
- Multitasking and organization
- Attention to detail
- Planning and organization
- Verbal and written communication
- Decision-making
- Online order processing
- Relationship building
- Verifying order accuracy
- Strong work ethic
Timeline
E-Commerce Online Shopper/Cross Training in Bulk Dept.
Sprouts Farmer's Market
01.2025 - Current
Cashier
Sprouts Farmers Market
08.2024 - 01.2025
Cashier
ShopRite
01.2022 - 06.2024
In-Store Online Shopper
ShopRite (Shop from Home/Order Pickup Deliver)
01.2020 - 01.2022
Assistant Store Manager
Family Dollar
06.2015 - 05.2020
High School Diploma -
Middle College Hign School
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