Summary
Overview
Work History
Education
Skills
Websites
Languages
References
Activities
Timeline
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DMITRII BURKOT

DMITRII BURKOT

SUNNY ISLES BEACH,FL

Summary

Experienced in delivering exceptional resident service within luxury residential buildings, with a focus on security, package handling, and efficient operations. Known for building strong, lasting relationships with tenants and staff through clear communication, problem-solving, and a friendly approach. Calm and adaptable under pressure, consistently ensuring a welcoming, positive environment for all.

Overview

2
2
years of professional experience

Work History

Concierge

Cape Advisors
New York City, NY
05.2022 - 08.2024
  • Delivered high-quality resident services, ensuring a welcoming and positive environment for all tenants.
  • Addressed resident inquiries and special requests in a timely and efficient manner.
  • Utilized RealPage OneSite and Yardi Breeze systems for efficient maintenance management, tenant communications, and tracking service requests.
  • Monitored building security, managed access control, and enforced safety protocols, collaborating with local law enforcement when necessary.
  • Managed fire protection systems, including Edwards EST Systems, ensuring compliance with safety regulations, and overseeing regular maintenance and inspections.
  • Handled package deliveries, and coordinated incoming and outgoing packages.
  • Assisted with maintenance requests and event coordination to enhance tenant satisfaction.
  • Worked with law enforcement to address security incidents, ensuring a safe living environment, and compliance with building regulations.
  • Facilitated maintenance and event coordination to enhance tenant satisfaction.

Building Porter

Cape Advisors
New York City, NY
05.2022 - 07.2022
  • Maintained cleanliness and orderliness in common areas, hallways, and exterior grounds.
  • Assisted with moving and delivering packages, furniture, and fulfilling residents' requests.
  • Monitored building security, conducted regular checks, and addressed maintenance issues promptly.
  • Worked closely with the building management team to enhance the residents' experience.
  • Ensured a safe, clean, and welcoming environment for all residents.

Education

Associate of Science - Business Administration

Borough of Manhattan Community College
New York, NY
05.2025

Skills

  • Customer service: expertise in providing exceptional service to residents, ensuring satisfaction, and positive experiences
  • Conflict Resolution: Proven ability to handle disputes effectively, maintaining a calm and professional approach to solve issues
  • Building Operations: Experience in managing daily operations, including maintenance, cleaning, and coordinating resident requests
  • Security Management: Skilled in monitoring security systems, performing regular checks, and ensuring the safety of residents, and staff
  • Communication: Strong verbal and written communication skills, fostering positive relationships with tenants, staff, and management

Languages

Full Professional - English 

Native/ Bilingual - Russian

References

References available upon request.

Activities

  • Basketball Team Captain, VOSTOK (High School, Moscow)
  • Community Engagement & Event Support - Assisted in organizing resident events at Astoria West
  • Phi Theta Kappa Honor Society - Member of the international honor society for academic achievement
  • Leadership in Sports - Served as a team captain, creating teamwork and strategic play

Timeline

Concierge

Cape Advisors
05.2022 - 08.2024

Building Porter

Cape Advisors
05.2022 - 07.2022

Associate of Science - Business Administration

Borough of Manhattan Community College

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