Dmitriy Khorov
San Antonio ,TX
Summary
Proven to excel in high-pressure environments, I leveraged exceptional customer service and advanced sales strategies with The Alliance (NAA) to secure competitive rates and close challenging cases. My strong work ethic and ability to build rapport have consistently enhanced client satisfaction and loyalty, driving successful policy renewals and expanding customer portfolios.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Independent Sales Closer
Systemize & Sell
01.2024 - Current
- Conducted post-sale follow-up calls to ensure customer satisfaction and address any issues or concerns proactively.
- Delivered customized product demonstrations that showcased features relevant to each client''s specific needs, increasing conversion rates.
- Improved negotiation skills by consistently practicing and refining techniques, resulting in a higher percentage of closed deals.
- Enhanced product knowledge with continuous research, ensuring accurate information was conveyed to clients.
- Collaborated with marketing teams to create compelling promotional materials that drove interest from prospective clients.
- Maintained a strong understanding of industry trends and best practices through ongoing professional development opportunities.
- Collaborated with team members to strategize effective sales tactics, leading to increased team performance.
Independent Life Insurance Agent
The Alliance (National Agents Association)
01.2021 - 12.2023
- Delivered accurate quotes quickly using sophisticated software tools, streamlining the proposal process for potential clients.
- Collaborated with underwriters to expedite the application process and secure competitive rates for clients.
- Streamlined communication channels between clients and carriers to facilitate timely processing of claims.
- Utilized advanced analytical skills to assess clients'' financial situations and recommend suitable coverage levels accordingly.
- Maintained up-to-date knowledge of industry trends, products, and regulatory changes to better serve clients'' needs.
- Implemented innovative sales techniques that allowed for the successful closing of challenging cases and acquisition of high-value clients.
- Efficiently managed a diverse portfolio of policies across various carriers while adhering to strict compliance guidelines set forth by regulators.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Maintained high standards of customer service by building relationships with clients.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
Bartender
The Grill At Leon Springs
01.2019 - 12.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Education
Associates - Ministerial Leadership
08.2020
Key Components of a Leadership Degree
- Core Curriculum Foundations of Leadership: Introduction to leadership theories, styles, and practices.
Organizational Behavior: Study of how individuals and groups act within organizations.
Strategic Planning and Management : Methods for developing and implementing strategic initiatives.
Ethics and Leadership : Exploration of ethical issues and dilemmas in leadership roles.
Communication : Skills for effective written, verbal, and non-verbal communication.
Team Building and Collaboration: Techniques for fostering teamwork and collaborative environments.
- Specialized Courses Change Management: Strategies for leading organizational change.
Conflict Resolution : Approaches to resolving disputes and managing conflict.
Cultural Competence and Diversity : Understanding and leading in diverse and multicultural settings.
Innovation and Creativity : Encouraging and managing innovation within organizations.
Leadership in Different Contexts : Leadership in non-profit, government, or corporate settings.
- Practical Experience Internships: Hands-on experience in leadership roles within various organizations.
Capstone Projects: Real-world projects that require application of leadership skills and knowledge.
Workshops and Seminars: Opportunities to learn from and network with experienced leaders.
Skills
- Strong Work Ethic
- Exceptional customer service
- Objection handling
- Sales Strategies
- Making offers
- Building rapport
- Sales Pipeline Management
- Customer Relations
- Lead prospecting
- Rapport Building
- Policy Renewals
Certification
- Life Insurance
- Food Handlers & TABC
Languages
Russian
Limited Working
Timeline
Independent Sales Closer - Systemize & Sell
01.2024 - Current
Independent Life Insurance Agent - The Alliance (National Agents Association)
01.2021 - 12.2023
Bartender - The Grill At Leon Springs
01.2019 - 12.2021
Southeastern University - Associates, Ministerial Leadership