D’Myla Hayes
Dallas,TX
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Associate
Amazon
Dallas, TX
11.2022 - Current
- Updated inventory and production information using warehouse management systems and scanner guns.
- Supported management team to facilitate task completion and meet performance goals.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Achieved productivity and accuracy standards to meet company guidelines.
Post Closing Assistant & Insurance Reviewer
Guaranteed Rate INC
Chicago, IL
09.2020 - 01.2022
- Analyze individual loan files and determine compliance with applicable lender guidelines
- Prepare and submit timely and accurate reviews on insurance files to the loan processing team
- Meet department quota expectations without sacrificing quality reviews
- Data entry with speed, efficiency, and accuracy
- Reviewed records for accuracy and completeness to maximize compliance and prevent errors.
- Performed post-closing checks of mortgage loan documentation.
- Worked with third-party vendors to address and clear loan closing requirements.
Cashier / Customer Service Associate
Walmart Supercenter
Edwardsville, IL
03.2018 - 05.2020
- Received payment by cash, check, credit cards, vouchers, or automatic debits, for an average of 40 customers per hour
- Resolved customer complaints, guide them and provide relevant information
- Built positive rapport with diverse clientele, using impersonal skill to engage customers in dialogue
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
Dispatcher & Switchboard Operator
Wheaton College
Wheaton, IL
08.2016 - 06.2017
- Received and dispatched calls for emergency services between campus police and students.
- Maintained accurate records of all incoming calls, including time received, caller's name and address, type of incident reported, response units dispatched and other pertinent information.
- Operated a variety of communication equipment such as computers, telephones, radios and other related technology.
- Answered phone calls, accurately assessed caller’s needs, and directed callers to the correct on-campus departments
Teller
Wheaton Bank And Trust
Wheaton, IL
06.2015 - 10.2015
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Answered customer inquiries regarding bank products and services.
- Maintained confidentiality of all customer records and information according to company policies.
- Adhered strictly to all security procedures related to handling money at the teller window.
Education
Bachelor of Science - Mass Communication
Southern Illinois University
12.2020
High School Diploma -
Chicago Hope Academy
05.2015
Skills
- Microsoft Office Suite [Word, Excel Power PowerPoint, Access, and Outlook]
- Customer Service
- Administrative Skills
- Team building
- Organizational skills
- Multitasking
- Critical thinking
- Problem resolution
Timeline
Associate
Amazon
11.2022 - Current
Post Closing Assistant & Insurance Reviewer
Guaranteed Rate INC
09.2020 - 01.2022
Cashier / Customer Service Associate
Walmart Supercenter
03.2018 - 05.2020
Dispatcher & Switchboard Operator
Wheaton College
08.2016 - 06.2017
Teller
Wheaton Bank And Trust
06.2015 - 10.2015
Bachelor of Science - Mass Communication
Southern Illinois University
High School Diploma -
Chicago Hope Academy
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