Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dmytro Bondarenko

Chicago,IL

Summary

Successful Customer service representative with 5 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Overview

10
10
years of professional experience
5
5
years of post-secondary education

Work History

Customer service representative III

Carolina Logistics Inc
Boiling Springs, South Carolina
12.2018 - 11.2023
  • Led performance reviews and tailored employee feedback to facilitate professional development.
  • Employed active listening and product expertise to successfully resolve inbound queries.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Maintained compliant documentation on Software for reliable company records.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Led customer service activity and prioritized positive experiences through responsive support.

Customer service representative

FootballKids inc
Kiev, Ukraine
12.2013 - 03.2018
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Upsold new products and accessories to customers, capturing significant increases in add-on sales.
  • Managed [Number]+ daily calls, taking orders and escalated cancellations.
  • Processed inbound customer calls, providing information on service or product upgrades
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.

Education

Bachelor of Economics and Law -

KNLU (Kyiv National Linguistics University)
Kyiv, Ukraine
09.2008 - 06.2013

Basics of Customer Services -

Courses of customer service at Qlab School
Kyiv Ukraine
09.2023 - 10.2023

Skills

  • Outstanding customer service
  • Complaint handling
  • Customer loyalty building
  • Bilingual customer support
  • Transportation solutions
  • Complaint resolution
  • Telephone skills
  • Microsoft Office
  • Creative problem solving
  • Customer service expert

Languages

English
Advanced
Ukrainian
Native
Russian
Fluent
Spanish
Elementary

Timeline

Basics of Customer Services -

Courses of customer service at Qlab School
09.2023 - 10.2023

Customer service representative III

Carolina Logistics Inc
12.2018 - 11.2023

Customer service representative

FootballKids inc
12.2013 - 03.2018

Bachelor of Economics and Law -

KNLU (Kyiv National Linguistics University)
09.2008 - 06.2013

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Dmytro Bondarenko