DMYTRO DITKOVSKYI

• Execute a sales plan by identifying optimal methods for attaining branch targets and sales goals

• Confidently build effective, trust-based relationships with clients by listening and uncovering their needs to gain in-depth knowledge of client's financial life priorities and provide the products/services that are most appropriate for their situation

• Proactively conduct sales activities to gather data and drive business to the branch through outbound prospecting, in-person or phone interviews with clients and prospective clients, community involvement, etc.

• Cultivate internal partnerships with Commercial and Wealth Management to promote integrated sales and service efforts across Popular. Help mentor fellow branch employees, encouraging a constant focus on providing a second-to-none customer experience and promoting the use of digital channels.

• Support marketing campaigns and product launches, modifying sales techniques and leveraging marketing tools and branch technology to achieve results

• Educate clients on self-service capabilities and encourage use of digital service channels/banking options (e.g. smart ATM, online and mobile banking, online transfers, People Pay, Mobile Cash, Bill Pay, Digital Wallets, etc.)

• Perform basic inquiries relative to the opening of accounts to ensure customer knowledge of account features

• Stay abreast of changes to the banking environment, bank competition, and customer's business environment Operations

• Be responsible to act in accordance with all bank policies and regulations to ensure the branch passes assessments and audits

• Support operational activities as needed, including merchant depository processing, ATM settlements, client transactions, etc.

• The Sales and Service Associate is responsible to perform a dual role in a branch
• This position is responsible for the sale of bank products and services to meet all needs of existing and potential customers while rendering quality service in accordance with bank goals to attain growth, profitability, and customer satisfaction
• Working with branch manager and supervisor to attain or exceed individual goals
• Confidently build effective, trust-based relationships with clients by listening and uncovering their needs to gain in-depth knowledge of client's financial life priorities and provide the products/services that are most appropriate for their situation
• Conduct sales activities to gather data and to drive business to the branch, including in person or phone interviews with clients and prospective clients, community involvement, etc
• Support marketing campaigns and product launches, modifying sales techniques and leveraging marketing tools and branch technology to achieve results
• Educate clients on self-service capabilities and encourage use of digital service channels/banking options (e.g
• Smart ATM, online and mobile banking, online transfers, Bill Pay, Digital Wallets, etc.)
• Perform basic inquiries relative to opening of accounts to ensure customer knowledge of account features
• Stay abreast of changes to banking environment, bank competition, and customer's business environment
• Operations
• Be responsible to act in accordance of all bank policies and regulation to ensure the branch passes assessment and audits
• Effectively execute teller banking transactions in accordance to bank policies and procedures and in adherence to legal and regulatory requirements
• Assist in the processing of night depository bags and currency, and ATM settlements as required
• Promote environment of ongoing customer feedback and continuous improvement
• Effectively respond to customers requesting to open, update or close their accounts, determining reason for dissatisfaction and offer possible alternatives; process account maintenances in a compliant manner
• Risk Management
• Support the management of compliance functions including reconciliations, audits (internal/external), reporting, controls, records management, approvals, and opening/closing procedures, ensuring all security procedures are strictly adhered
• Collect, analyses, and secure all necessary documentation for the successful opening of accounts
• Notify supervisor of any suspicious or questionable documents
• Promote the branch's active involvement within the community and report all
• CRA related activities to appropriate unit
• Proactively identify fraudulent or forged documentation and/or activity and report such activity to the respective supervisors
• Maintain confidentiality of customer information and adhere to bank policies and procedures at all times.

• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Processed customer transactions promptly, minimizing wait times.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Educated customers on use of banking website and mobile apps.
• Assisted with training of new tellers on policies and procedures.
• Monitored and reported suspicious activity in line with bank security policies.
• Cross-sold credit cards, loans and other bank products.
• Generated monthly reports on customer activity and customer feedback.

• Operating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers' checks, gift cards and redeemed discount tickets, passes and coupons
• Up selling/suggestive selling of Premium Viewing Experience (3D, RPX,
• IMAX)
• Promoting the Regal Crown Club program
• Ensuring tickets are sold in accordance with the MPAA rating system and company policy
• Responding to phone calls and questions from guests in a manner that is consistent with our guest service philosophy
• Concession
• Operating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers checks, gift cards and redeemed coupons as well as concession stock inventory
• Promoting the Regal Crown Club program
• Operating, preparing and cleaning of all concession related equipment
• Up selling/Suggestive selling
• Complying with all local, state and federal food safety laws
• Usher
• Tearing tickets, collecting and depositing appropriate stub, and directing patrons to their auditoriums
• Inspecting backpacks and packages when applicable
• Managing crowd control and assisting guests in finding seats in auditoriums when necessary
• Enforcement of MPAA rating system
• Conducting in theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums
• Perform in-auditorium concession auxiliary sales as directed by management
• Monitoring the cleanliness and operation of theatre vending equipment

• Food preparation, open kitchen's rotisserie ovens and their fine whole fish, meats, and poultry turning over open flames
• Seasonal vegetables are abundant and worthy of a vegetarian feast
• Prepared multiple orders simultaneously during peak periods with a high accuracy rate, maximizing customer satisfaction, and repeat business.
• Decadent potato dishes and classic French desserts and house-made ice creams and sorbets, complete the picture
• The simply roasted fare is primarily gluten-free.;
• Contemporary food with French-American accent preparation;
• Working at a high pace for Upper East Side customers
• Keeping the workplace organized;

• Food preparation, cooking, grilling, line cook responsibilities;
• Started as a chef assistant, and became a chef in a month;
• Chef cook responsibilities, cooking various specialties of the restaurant;
• Kosher food preparation and cooking;
• Trained new staff on food preparation and safety procedures.

• (7 months)(had to part from the team due to moving to another area), assisting, line cook responsibilities;
• Food preparation, cooking, following high production standards;
• Started as sous chef assistant, became chef after a month;
• Food preparation, cooking, grilling;
• Cooking Armenian, France, Russian traditional dishes;
• Experience in janitorial, and workspace management preferred.

• Sales of various banking products;
• Achieving bank-wide goals and strategies;
• Staff relations;
• HR management;
• Acquisition and support of small and medium business customers;
• Engaging new clients;
• Meetings organization with corporate clients;
• Direct sales of products and banking services (corporate accounts, payroll card projects, deposits, credit cards);
• Working with existing client base;
• Work with pension funds, aiming to attract pensioners, control cash discipline
• Level of subordination: in line with the Affiliate's Director.
• Assessed employee performance and developed improvement plans.

• Mainly specialize in the installation of warehouse and internal transport systems (storage racks, conveyors)
• Translations from English and Polish to Russian and Ukrainian;
• Arrangement of difficult working situations with suppliers and customers;
• Staff work supervision;
• Identify and negotiate commercial cost reduction opportunities
• Develop a solid understanding of cost drivers and contracts by commodity
• Execution of economic reports.

• Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Developed unique events and special promotions to drive sales.
• Coordinated with catering staff to deliver food services for special events and functions.
• Interviewed, selected, trained, and supervised staff.