Dmytro Mykolaiets
Charlotte,NC
Summary
Versatile and results-driven professional with a proven track record at Global Marketing Group LLC, excelling in customer service and complaint resolution. Demonstrated ability to enhance team performance and customer satisfaction through effective communication and empathy. Skilled in CRM software and fostering teamwork, consistently achieving high service ratings.
Customer support professional with proven track record in addressing and resolving customer concerns efficiently. Known for enhancing customer satisfaction and loyalty. Strong focus on teamwork and achieving company objectives, with flexibility to adapt to changing demands.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Support Executive
Global Marketing Group LLC
02.2020 - 09.2024
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Provided personalized support to customers by understanding their unique needs and preferences.
- Achieved high customer service ratings consistently by maintaining deep understanding of product offerings.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Dispatch Supervisor
BWT Group LLC
01.2018 - 01.2020
- Supervised team of 5 employees and provided training focused on maximizing overall performance.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
- Ensured compliance with local, state, and federal regulations governing emergency response dispatch activities.
- Reduced response times with effective allocation of resources and prioritization of tasks.
- Monitored vehicle locations to coordinate timely arrivals.
- Monitored and tracked dispatch communication systems.
- Answered phone calls and responded to customer emails.
- Utilized customer feedback to improve customer service.
- Received new orders, prepared documentation, and assigned personnel.
Housekeeping Supervisor
Schlitterbahn Waterpark New Braunfels
05.2017 - 09.2017
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Managed laundry sorting, washing, drying, and ironing.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Coordinated cross-departmental projects with other supervisors to enhance overall hotel operations and guest satisfaction.
- Improved team morale and efficiency with regular feedback sessions and constructive performance reviews.
- Facilitated smooth operations during peak seasons, managing additional temporary staff effectively.
- Enhanced guest experience by promptly addressing and resolving any housekeeping-related complaints.
- Negotiated with suppliers to secure cost-effective purchasing agreements for cleaning supplies.
- Trained and mentored new staff on cleaning and safety protocols.
Education
Bachelor's Degree - International Economics
Kyiv National Economic University
Kyiv, Ukraine07-2019
Skills
- Complaint Handling
- Complaint resolution
- Front-end supervision
- Empathy Display
- Language Fluency
- Sales improvement
- Customer Service
- Teamwork and Collaboration
- MS Office
- Customer Relations
- Issue and Complaint Resolution
- Product Sales
- Calm and Professional Under Pressure
- Understanding Customer Needs
- LiveChat Messaging
- Microsoft Office
- Computer Skills
- Work Prioritization
- Receiving support
- CRM Software
- Money handling abilities
- Call Center Operations
- Sales expertise
- Promotional support
- Remote Office Availability
- Document and Records Management
- Account Management
- Multi-Line Phone Systems
- English, Russian, Ukrainian Fluency
- Estimating
Soccer, skiing and car repairs.
I like playing soccer whenever I have time . And on winter period I prefer skiing. Also I like dealing with car repairs. My friend and I prefer getting a good broken car and get it repaired.
Languages
English
Full Professional
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Spanish
Elementary
Timeline
Customer Support Executive
Global Marketing Group LLC
02.2020 - 09.2024
Dispatch Supervisor
BWT Group LLC
01.2018 - 01.2020
Housekeeping Supervisor
Schlitterbahn Waterpark New Braunfels
05.2017 - 09.2017
Bachelor's Degree - International Economics
Kyiv National Economic University
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