Dnae Burford
Antelope,CA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Dynamic Account Manager with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
Overview
11
11
years of professional experience
Work History
Account Manager
Luxer One
09.2021 - Current
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Liaised between account holders and various departments.
- Listened attentively to client feedback and worked with the product development team to introduce new services.
- Analyzed account details such as usage, sales data, and client comments to enhance understanding of effectiveness and client needs.
- Managed 463 accounts by reviewing and mitigating discrepancies and collaborating with account holders.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
Customer Support Representative
Luxer One
11.2019 - 09.2021
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions, and implementing thebest solutions.
- Connected with customers to address questions and resolve issues through phone and email.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Documented customer interactions in thecomputer systems and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
- Resolved customer complaints by distinguishing, prioritizing, and reporting technical issues.
- Recommended solutions to complex situations through research and critical thinking and escalated customers to supervisors for enhanced support.
- Liaised with internal teams to resolve customer concerns, escalate issues and serve as a company ambassador.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Resolved customer complaints by distinguishing, prioritizing, and reporting technical issues
Customer Service Specialist
TriWest Healthcare Alliance
10.2017 - 10.2019
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
Bank Teller
Bank Of America
01.2013 - 02.2017
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Logged cashier's checks and other transactions to maintain accurate account records.
Education
High School Diploma -
Mcclymonds High School
Oakland, CA06.1988
Skills
- Strong Lead Development Skills
- Account Verification
- Expense Control
- Business Development
- New Account Creation
- Staff Management
- Time Management
- Account Management
- Order Management
- Product and Service Sales
- Prospecting and Cold Calling
- Issue Resolution
Accomplishments
- Achieved 98.50 by completing tickets and working with my properties with accuracy and efficiency.
- Training - Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.
Timeline
Account Manager
Luxer One
09.2021 - Current
Customer Support Representative
Luxer One
11.2019 - 09.2021
Customer Service Specialist
TriWest Healthcare Alliance
10.2017 - 10.2019
Bank Teller
Bank Of America
01.2013 - 02.2017
High School Diploma -
Mcclymonds High School
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