D'NAE MCCAIN
Bossier City,Louisiana
Summary
Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Call Center Representative
Young Williams
07.2021 - Current
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding
- Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers
- Proficiently handled high call volumes while maintaining quality service standards
- Demonstrated excellent communication skills by actively listening to customers, responding to their needs, and providing helpful solutions
- Exceeded performance metrics related to call time, quality, and customer satisfaction
- Listened to feedback from call manager and implemented changes in future calls
- Collaborated with team members in order to achieve organizational goals
- Assisted managers by training new personnel to improve onboarding process
- Navigated multiple computer systems and applications and utilized search tools to find information
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions
- Maintained confidentiality of patient information and records
- Demonstrated ability to work in fast-paced environment while multi-tasking.
Pharmacy Clerk
Brookshire's
12.2020 - 07.2021
- Maintained confidentiality of patient information and records
- Demonstrated ability to work in fast-paced environment while multi-tasking
- Received and stored incoming supplies, verifying quantities against invoices.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Education
High School Diploma -
Bossier High School
Bossier City, Louisiana05.2018
Skills
- Customer Communication
- Problem-Solving Skills
- Quality Assurance Controls
- Strong Analytical and Problem-Solving Skills
- Time Management
- Understanding Customer Needs
- Active Listening
- Calm and Professional Under Pressure
- Product Knowledge
- Customer Service
- Inventory Control
- Flexible Schedule Adaptability
- Product display
- Adherence to store policies
- Cash Handling
References
- Kimberly Davis, Case Manager, (318) 529-0077, kmbrown@laeasterseals.com
- Alex Harvey, Flight Attendant, (404) 901-6562, Aharvey@yahoo.com
- Tamara Robinson, SNAP Supervisor, (318) 658-2338, trobinson@ywcss.com
Timeline
Call Center Representative
Young Williams
07.2021 - Current
Pharmacy Clerk
Brookshire's
12.2020 - 07.2021
High School Diploma -
Bossier High School
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