D'Neajah Williams

• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

• Enhanced customer satisfaction by addressing and resolving inbound calls and inquiries in a timely manner.
• Improved first-call resolution rates by efficiently managing customer issues and complaints.
• Streamlined communication with customers by providing accurate information regarding products and services.
• Maintained high levels of professionalism by adhering to company policies and guidelines when interacting with customers.
• Developed strong rapport with customers, fostering long-term relationships that resulted in repeat business.

•Handled inbound PRIME customer chat conversations from
amazons websites.

•Asked open-ended questions to determine which products
or services would be best fit for customer's needs.

•Documented all customer information accurately in
computer system, providing dated notes for future
reference.

•Worked closely with each customer to carefully resolve
issues within timely fashion.

•Remedied issues quickly and within parameters of
company-mandated policies and procedures.

• Increased customer satisfaction by addressing and resolving complaints in a timely manner.
• Enhanced company reputation by providing exceptional customer service and support.
• Contributed to team sales goals by upselling products and services to customers.
• Streamlined internal processes for improved efficiency, reducing overall costs for the organization.
• Maintained detailed service and customer records and
  Analyzed problems, identified trends and
  developed strategies to optimize claims process.
• Reconciled monies due, followed up on outstanding claims
  and worked with accounting department to obtain
  payments.
• Resubmitted rejected claims or received write-off
  authorization to maintain records and proper
  documentation.