Dnejia Hicks
Huntsville,TX
Summary
Friendly and organized receptionist with experience working in Sam Houston Student Money Management advising office. Skilled at helping students with questions, scheduling appointments, and promoting campus resources. Strong communication and multitasking abilities, with a focus on keeping information confidential and creating a welcoming environment. Enjoys working with a diverse group of students and being part of a supportive team.
Overview
7
7
years of professional experience
Work History
Student Advisor
Sam Houston State University
08.2023 - Current
- Assist students with basic inquiries about financial literacy programs, workshops, and available services.
- Provide information on financial management tools and resources offered by the center.
- Schedule appointments for students with financial counselors or other staff.
- Answer phone calls and emails, directing them to the appropriate staff member when necessary.
- Maintain records and update student information in databases.
- Help with the planning, promotion, and coordination of financial workshops or events.
- Prepare materials or handouts for workshops and ensure adequate supplies are available.
- Promote the SMMC's services to students through flyers, emails, or social media posts, as assigned.
- Actively engage with students during campus events to raise awareness of financial literacy resources.
- Work closely with other staff members to support the center’s initiatives and ensure smooth operations.
- Participate in training sessions to enhance knowledge about financial topics and better assist students.
- Ensure that all student interactions and information are handled confidentially and in compliance with university policies.
Kennel Technician
Happy Tails Pet Resort
05.2021 - 08.2023
- Kept animals clean and free of contaminants to promote optimal health.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
- Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Tutor
Self-employeed
08.2017 - 03.2020
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided homework assistance using specific curriculum and materials.
- Explained math concepts in caring and encouraging environment to help kids thrive and learn.
- Tutored students to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success.
Education
Bachelor of Science - Criminal Justice And Psychology
Sam Houston State University
Huntsville, TX05.2025
High School Diploma -
Cedar Park High School
Cedar Park, TX05.2021
Skills
- Strong communication and interpersonal skills
- Basic knowledge of financial concepts and willingness to learn
- Proficiency in office software like Microsoft Office and email systems
- Organizational and multitasking abilities
- A friendly and professional demeanor
- Physical Condition Monitoring
- Animal Observations
- Daily Logs
- Human and Animal Safety
- Customer Communication
- Reading Comprehension
- Problem-solving abilities
- Patience and empathy in working with diverse people
- Conflict resolution skills to handle difficult or sensitive situations
Timeline
Student Advisor
Sam Houston State University
08.2023 - Current
Kennel Technician
Happy Tails Pet Resort
05.2021 - 08.2023
Tutor
Self-employeed
08.2017 - 03.2020
High School Diploma -
Cedar Park High School
Bachelor of Science - Criminal Justice And Psychology
Sam Houston State University
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