D'Neshia Richards
North Little Rock,AR
Summary
Accomplished, value-driven, mission-oriented, and dedicated professional with experience providing internal employee development, team effectiveness and leadership development consulting to all levels of an organization. Ability to manage multiple priorities, a fast learner, outstanding, and driven to provide excellent support to professional team. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Healthcare professional with strong background in supporting therapeutic practices and improving patient outcomes. Proven ability to assist with patient activities and ensure operational efficiency in clinical environments. Consistently fosters team collaboration and adapts to dynamic healthcare needs, leveraging skills in patient care and communication.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Occupational Therapy Aide
Baptist Health Medical Center
11.2023 - Current
- Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
- Reviewed journals and various recourse actions to collect information on treatment and therapies for varies condition.
- Increased patient engagement by utilizing creative therapeutic activities tailored to individual needs and interests.
- Collaborated with interdisciplinary teams to provide comprehensive care for patients of all ages and abilities.
- Assisted with the evaluation of patient progress, contributing to adjustments in treatment plans as needed for optimal results.
- Supported patients in achieving their personal goals through consistent monitoring and encouragement during therapy sessions.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of occupational therapy.
- Educated patients and families on the importance of consistent follow-through with prescribed therapeutic interventions, increasing likelihood of successful outcomes.
- Ensured the proper use and maintenance of therapy equipment, reducing risk of injury or damage to materials.
- Improved patient mobility with targeted exercises designed to increase strength, flexibility, and coordination.
- Contributed to positive team dynamics by actively participating in staff meetings and offering constructive feedback on program improvements.
- Transported patients to and from treatment areas using wheelchairs and assistive devices.
- Reported patients' progress, attitudes and accomplishments to supervisors or therapists.
- Protected patient and personnel safety by cleaning work areas and disinfecting equipment after treatments.
Customer Account Manager
Aarons' Sales and Lease
09.2022 - 07.2023
- Create computer generated reports, analyze data, and act on report data to determine course of action for problem resolution and performance improvement
- Lead meetings and initiatives with operations teams to develop action plans to facilitate process improvements and resolution of inventory control problems
- Ensure inventory management excellence, including security, replenishment, proper storage and maintenance, timely receipt and issuance, inventory count and reconciliation, new item justification, timely inventory reviews for obsolescence and proper quantities
- Coach and motivate the team to inspire top performance and an exceptional customer experience
- Ensured compliance with relevant laws and regulations related to customer relations.
- Provided training sessions for new employees on best practices in client relations management.
Behavioral Health Technician Lead
Arkansas State Hospital
07.2017 - 02.2022
- Collaborated with and assisted doctors, psychologists, or rehabilitation therapists in working with mentally ill, emotionally disturbed, or developmentally disabled patients to treat, rehabilitate, and return patients to the community
- Execute specialized behavior intervention plans developed by licensed providers
- Interviewed new patients to complete admission forms, to assess their mental health status, or to obtain their mental health and treatment history
- Lead team meetings and Quality Improvement initiatives.
- Conducted crisis intervention when necessary.
- Coordinated referrals to community resources for clients who needed additional support services.
- Participated in multi-disciplinary team meetings to discuss client care strategies and develop treatment plans.
- Monitored client vital signs such as temperature, pulse rate, respiration rate, blood pressure., as required by policy or procedure.
- Performed medication management responsibilities, including administering medications as prescribed by the physician.
- Educated families about available resources that could be helpful in managing a loved one's mental health condition or addiction issue.
Certified Nursing Assistant
Arkansas Health Center
06.2016 - 07.2017
- Executed basic technical skills, including applying dressings, taking, and documenting vital signs, identifying, and documenting signs and symptoms of diseases/condition that are common, CPR, measuring and documenting fluid intake and output, and administering treatment as directed by the nurse or physician
- Assisted patients in performing personal care duties, such as bathing, washing of mouth and skin, toileting, eating and hydration, and grooming and dressing
- Performed clerical support duties, such as entering orders, answering phones, entering data, and processing charts.
Medical Assistant
Little Rock Diagnostic Clinic
07.2015 - 09.2016
- Informs patient’s authorization and collects payment for new and returning patients, using the scheduling system
- Collects patient demographic and insurance data and enters into systems as well as assigns medical record numbers
- Assures appropriate verifications and authorizations are complete before patient sees provider
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Registered new patients into practice management software program accurately entering demographic information.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Performs waived testing (urine dipstick, urine pregnancy test, blood glucose testing), perform EKGs, administer immunizations
- Collected blood draws and urine samples as ordered by medical providers as defined by state statutes
- Sterilized and cleaned instruments used in examinations; maintains clean and hygienic environment
- Responded to telephone requests and provided routine information and escalated to medical providers when appropriate.
- Measured vital signs and took medical histories to prepare patients for examination.
ECDT
Grow Learning Centre
10.2014 - 07.2016
- Provided assistance in preparing lesson plans, impart classroom instruction in accordance with lesson plans
- Supervise and control students during class and when the lead teacher is not present
- Assisted students with carrying out classroom activities
- Observed students for developmental issues and communicate findings to lead teachers.
Education
No Degree - General Studies
Pulaski Technical College
North Little Rock, AR05-2025
Certified Medical Assistant -
Eastern College of Health Vocation; Little Rock, AR
01.2015
Skills
- Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback, and ongoing support
- Outstanding organizational and conflict management skills with seasoned accuracy in the areas of meeting planning, technical support, entering and verifying data
- Strong proficiency with Internet, Windows-based PC, advanced skills and understanding of Microsoft Word, Excel, PowerPoint, and Outlook
- Handle confidential information with integrity and professionalism within HIPAA Guidelines
- Experience pulling, reporting, and analyzing large multi-faceted data and making decisions or recommendations based on data observed
- Demonstrate self-discipline, time management skills, resourcefulness, and the ability to work collaboratively with leaders
- Ability to develop and drive new initiatives, work cross-departmentally, work within multidisciplinary teams, oversee projects to completion, and measure results
- Client Relationship Building
- Product and Service Sales
- Staff Training and Motivation
- Merchandising Proficiency
- Professionalism and ethics
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
- Home Health Aide (HHA) Certification
- Certified Medical Assistant (CMA)
- Certified Nursing Assistant (CNA)
Timeline
Occupational Therapy Aide
Baptist Health Medical Center
11.2023 - Current
Customer Account Manager
Aarons' Sales and Lease
09.2022 - 07.2023
Behavioral Health Technician Lead
Arkansas State Hospital
07.2017 - 02.2022
Certified Nursing Assistant
Arkansas Health Center
06.2016 - 07.2017
Medical Assistant
Little Rock Diagnostic Clinic
07.2015 - 09.2016
ECDT
Grow Learning Centre
10.2014 - 07.2016
Certified Medical Assistant -
Eastern College of Health Vocation; Little Rock, AR
No Degree - General Studies
Pulaski Technical College
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