D. Nicole Williams
Houston,TX
Summary
Experienced professional with a diverse background in logistics, office administration, and healthcare support, seeking to leverage my skills as a Purchasing Coordinator at Harris County Purchasing Department. As a United States Army veteran, I bring advanced knowledge of procurement processes and inventory management. I have extensive experience preparing and managing documents, proofreading for accuracy, and ensuring efficient and accurate data entry. My strong background in customer service and communication, along with my hands-on expertise in healthcare administration and IT support, aligns well with the requirements of this role. Known for my meticulous attention to detail, ability to manage multiple tasks, and commitment to upholding principles of accountability, ethics, and transparency, I am highly motivated to contribute to the efficient operation of Harris County Purchasing Department.
Overview
11
11
years of professional experience
Work History
Ambulatory Service Representative II
Texas Childrens Hospital
Houston, Texas
09.2021 - 03.2022
- Prepared and managed documents supporting the healthcare process, including medical records and appointment schedules.
- Proofread documents for accuracy to ensure precise patient information and medical documentation.
- Registered patients using the EPIC hospital computer system and verified insurance coverage.
- Responded to patient queries via email, chat, and voice messages, ensuring clear communication and timely resolution.
- Maintained up-to-date knowledge of healthcare regulations and standards of practice.
- Provided support during peak times throughout the day by helping out with clerical tasks such as photocopying, scanning documents, sorting mail, and faxing forms and letters, as requested by administrative personnel or physicians on staff at the clinic site.
Advanced Medical Support Assistant
VA Northern CA Health Care System (Remote)
McClellan Park
02.2019 - 07.2021
- Supported multiple departments by scheduling appointments and managing patient interactions.
- Processed project-related documents such as appointment schedules and patient records.
- Trained new Medical Support Assistants and ensured compliance with all HIPAA regulations.
- Demonstrated proficiency in navigating and utilizing VA customer management software, including CPRS, TRM, VISTA, and VSE.
- Resolved patient concerns efficiently, maintaining an average call handle time of 3 minutes.
Enterprise Helpdesk
Starbucks
Seattle, WA
05.2017 - 07.2017
- Escalated user issues to EHD Management, senior analysts, or other support groups withing IT, and provided additional assistance when required for resolutions.
- Completed first-level troubleshooting and diagnostics on hardware/software systems including payment entry devices, registers, security cameras, iPods, Epson TM-LM90 printers, e-mail/Outlook accounts, and laptops.
- Addressed user questions, reset passwords, formulated technical solutions using KBA Articles, and followed up with users in solving system issues.
- Performed data entry and troubleshooting for various hardware and software systems.
Automated Logistical Specialist (92A)
United States Army
Landstuhl, GM
05.2011 - 01.2014
- Prepared and processed logistics documents, ensuring accurate and efficient handling of materials.
- Conducted regular inventory audits and maintained inventory records in logistics management systems.
- Coordinated logistics operations, including receipt, storage, and issue of equipment, parts, and supplies.
- Implemented supply chain management best practices to enhance efficiency and reduce costs.
- Trained and supervised junior personnel, ensuring adherence to safety protocols and operational procedures.
- Operated various logistics equipment, including forklifts and pallet jacks, to facilitate the movement of supplies.
- Maintained accurate records of supply transactions, ensuring compliance with military regulations and standards.
Education
Medical Billing & Coding
Carrington College California - Sacramento
Sacramento, CA11-2018
Associate of Applied Science - Information Technology & Systsems Security
Clover Park Technical College
Lakewood, WA03-2017
Bachelor of Science - Interdisciplinary Studies
Texas Southern University
Houston, TXSkills
- Office Administration
- Project Support
- Data Entry & Records Management
- Procurement Processes
- Customer Support & Communication
- Insurance Verifications
- Medical Claims Processing
- EPIC & VA Customer Management Software
- ICD-10/CPT Coding
- Training Facilitation
- Logistics and Supply Chain Management
- Strong Attention to Detail
- Ability to Manage Multiple Tasks
- Commitment to Accountability, Ethics, and Transparency
Accomplishments
- Phi Theta Kappa Honors Society
- National Scholars Honors Society
Timeline
Ambulatory Service Representative II
Texas Childrens Hospital
09.2021 - 03.2022
Advanced Medical Support Assistant
VA Northern CA Health Care System (Remote)
02.2019 - 07.2021
Enterprise Helpdesk
Starbucks
05.2017 - 07.2017
Automated Logistical Specialist (92A)
United States Army
05.2011 - 01.2014
Medical Billing & Coding
Carrington College California - Sacramento
Associate of Applied Science - Information Technology & Systsems Security
Clover Park Technical College
Bachelor of Science - Interdisciplinary Studies
Texas Southern University
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