D'nisha Harryton
615 Nw 210th St, Miami,FL
Summary
Personable, friendly and solution-oriented Customer service with over 5-7 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Telemarketing Sales Representative
Call Hub Solutions
03.2021 - Current
- Handled inbound telephone calls from interested customers.
- Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
- Helped team meet rolling sales goals by maintaining proficiency in company systems, scripts and procedures.
- Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
Customer Service Representative
Pandora
01.2020 - 03.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Arise International
08.2020 - 10.2020
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Responded to customer requests for products, services and company information.
Team Member
Walmart
09.2019 - 10.2020
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Checked prices for customers and processed items sold by scanning barcodes.
- Met all customer needs with engaged attention and knowledgeable service while meeting sales goals through effective promotion of Walmart.
Front of House Team Member
Burger King
06.2017 - 03.2018
- Counted cash in register drawer at beginning and end of shift.
- Approached every question or concern with calm and level-headed approach to successfully address any need.
- Greeted customers and responded to requests for information.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Reviewed and resolved differences between accounting information and cash drawer.
Education
High School Diploma -
Miami Edison Senior High School
Miami, FLSkills
- Guest Services
- Interactive Communication Skills
- Accountability
- Teamwork
- Teaching
- Sales Goals
- Adaptability and Dependability
- Script Reading
- Problem Solving
- Cold Calling
- Organization Skills
- Customer Service
Certification
- Certified Information System Security Professional (CISSP)
- ACA - Illustrator CS6
Timeline
Telemarketing Sales Representative
Call Hub Solutions
03.2021 - Current
Customer Service Representative
Arise International
08.2020 - 10.2020
Customer Service Representative
Pandora
01.2020 - 03.2021
Team Member
Walmart
09.2019 - 10.2020
Front of House Team Member
Burger King
06.2017 - 03.2018
High School Diploma -
Miami Edison Senior High School